Payments and Verifications Agent

ABOUT THE ROLE

As part of the Payments & Verifications team, this role focuses on managing customer withdrawals and ensuring timely, accurate transaction processing. The position involves verifying KYC documentation, identifying and mitigating fraudulent activity, and escalating suspicious transactions in line with RF/AML protocols.

You will work closely with internal departments and Payment Service Providers to resolve payment-related issues and maintain smooth operational flow. Be a liaison with customer support teams to request required documents, clarify any payments related issues and resolve any failed transactions.

A strong attention to detail and commitment to compliance are essential in safeguarding customer transactions and upholding regulatory standards. Be discreet and confidential as you will be handling sensitive personal and financial information.

YOU WILL BE RESPONSIBLE FOR:

• Manage customer withdrawals in a timely manner;
• Analyse and verify KYC documentation in accordance to internal policies and procedures;
• Handle and solve issues in relation to missing or failed transactions;
• Liaise with internal departments on a daily basis, ensuring that any escalations made are optimally handled so as to ensure the best service to our customers;
• Liaise with Payment Service Providers to ensure the smooth resolution of payment related queries;
• Identify any fraudulent activity in relation to document authenticity or customer transactions;
• Ensure that any suspicious cases of Money Laundering are escalated to the AML team;
• Be responsible for processing, debiting and crediting of funds according to internal processes;
• Monitor PSP balances and request balance top-ups, whenever necessary;
• Monitor customer account activity, to identify & mitigate potential fraudulent activity;
• Perform checks on customers and request the relevant KYC documents in compliance with regulatory governing bodies;

OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:

• Ability to work closely with other departments internally across different geographical locations;
• Willingness to learn, possess a can-do attitude and be a part of a dynamic fast-growing company;
• Ability to multitask and successfully operate in a fast paced, team environment;
• Must adapt well to change and successfully adjust priorities as needed;
• Excellent organizational and communication skills;
• Meticulous, takes initiative and possesses good analytical skills;
• Ability to meet deadlines on a day-to-day basis and have good time management;
• Ability to work well with others and be a team-player;
• Good knowledge of Microsoft Office.

WHO WE ARE

At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide.

BENEFITS

JOIN US!

In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!

Would you be a good fit for the Leo Pride - give us a roar!

**As our company working language is English, we’d like to see your CV in English, please**