Payments, Fraud and KYC Specialist
Job Summary
Job Description
- Bachelor's degree or equivalent experience
- At least 5 years of experience in Payments, Fraud, or KYC
- Strong communication and interpersonal skills
- Excellent problem-solving and decision-making abilities
- Ability to multitask in a high-pressure environment
- Familiarity with betting platforms, payment systems, and KYC processes
- Strong understanding of customer experience principles
- Flexible schedule availability
- Logical thinking and analytical mindset
- Fluent English
- Experience in the online betting/gambling industry or fintech
- Experience in data extraction and analysis
- Advanced knowledge of Power BI
4 skills required
Job Details
We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.
Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
Let's start with the role
As a Payments, Fraud and KYC Specialist, you will play a key role in ensuring the efficiency and effectiveness of our client operations (Payments, Fraud Prevention and KYC) within the dynamic environment of the online betting and gaming industry. Your primary responsibility will be to manage day-to-day operational processes, handle escalations and support internal teams to enhance overall client satisfaction and operational excellence.
As a Payments, Fraud and KYC Specialist, your typical day begins by reviewing open escalations related to payments, fraud prevention, and KYC processes. You'll assess each case, prioritizing based on urgency and complexity, and collaborate closely with internal teams—such as Customer Support, Risk Control, and Compliance—to ensure timely and effective resolution.
Throughout the day, you'll act as a critical point of contact for handling operational escalations, providing guidance to internal teams and clarifying procedures to address client-related issues effectively. You'll proactively monitor ongoing operational processes, identifying bottlenecks or recurring problems, and propose improvements to enhance overall efficiency.
In addition, you'll maintain accurate documentation of escalations, resolutions, and operational decisions, ensuring clarity and compliance across the team. You will also support ad-hoc activities and special projects within Client Operations, contributing your expertise to streamline workflows and improve operational performance.
What you will bring:
- Bachelor's degree or equivalent experience in Business Administration, Engineering, or related field.
- At least 5 years of experience in Payments, Fraud or KYC, or a related role within the online betting/gambling industry (preferred) or fintech.
- Strong communication and interpersonal skills, with proficiency in written and spoken English.
- Excellent problem-solving and decision-making abilities.
- Ability to multitask effectively in a high-pressure environment.
- Familiarity with betting platforms, payment systems, and KYC processes.
- A strong understanding of customer experience principles and best practices.
- Flexible schedule availability (including weekends and holidays), as operational demands require
- Logical thinking and analytical mindset
- Fluent English
- Experience in data extraction and analysis
- Advanced knowledge of Power BI
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About The Company
Kaizen Gaming is one of the biggest and fastest growing GameTech companies in the world. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world.
We operate two brands in 13 countries: Betano (Portugal, Romania, Germany, Brazil, Bulgaria, Czech Republic, Chile, Peru, Ecuador, Canada-Ontario, Nigeria) and Stoiximan (Greece, Cyprus), and employ more than 2,200 people across three continents. Obsessed with our customers, we use technology and data to constantly push the boundaries of online gaming entertainment.
Why work with us
💻Tech the Ride | Our Adventure
We have made it our quest to shape and influence the GameTech industry globally. We Kaizeners move fast and make things happen: we imagine, develop and build with no
limitations. Working here means getting the freedom to explore as you help us create the technology that powers entertainment.
😎Pick #oneteam | Our Culture
We each have a role to play in building a company culture we can all trust. We Kaizeners are open, direct and respectful; we support each other to reach our goals as
#oneteam. Working here means facing challenges that inspire the team to be on its A-game to get the job done.
☝ Level up | Our Growth
We know our hard work will take us places. We Kaizeners get plenty of opportunities to supercharge our potential as the company grows, overcoming challenges with the support of our colleagues. Working here means continually finding new boundaries to push and new career horizons to reach.
Press Play on Potential!
Join our #oneteam
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