Aulani, A Disney Resort and Spa seeks a full-time PBX Phone Operator proficient in English and Japanese.  Responsibilities include answering phones, assisting guests with pre-arrival and in-house needs, handling inquiries, and dispatching calls.  Operators must maintain a positive demeanor, handle stressful situations calmly, and be knowledgeable about resort offerings and the surrounding area.  Cross-utilization with Front Desk and Concierge roles may be required. The role demands exceptional communication, attention to detail, and multitasking abilities.  Previous computer and cash handling experience are preferred.  A 7-8 week full availability training period is mandatory.

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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<div class="ats-description">
 <h4>Job Summary:</h4> 
 <div class="additional-field-value-razor">Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:<ul><li>100% full coverage of healthcare for you and your eligible dependents</li><li>Tuition paid upfront at network schools</li><li>Free lunch</li><li>Free parking</li><li>Free theme park admission and much more!</li></ul>Operators are responsible for providing the Guest’s first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request.</div>
 
 <h4>Responsibilities:</h4>
<ul><li>Responsible for constant communication with Guests/Cast Members via a phone station </li><li>Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries (“a smile in your voice”)</li><li>Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.</li><li>Previous computer experience- requires use of internet and other application systems</li><li>High guest service expectations, initiative and ability to hold a conversation with a Guest</li><li>Must remain calm in highly stressful situations and be knowledgeable of emergency procedures</li><li>Requires high attention to detail and exceptional listening skills</li><li>Must have schedule flexibility</li><li>Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge</li><li>May also be cross utilized with the following roles, including, but not limited to:</li><li style="margin-left:8px">Front Desk and Arrival Staff Agent – Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation</li><li style="margin-left:8px">Concierge Agent- assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels</li></ul> 
 <h4>Basic Qualifications:</h4>
<ul dir="ltr"><li>Proficient in English and Japanese Language Required</li><li style="margin-right:3px">Must have Graveyard availability</li><li style="margin-right:3px">Previous cash handling experience</li><li style="margin-right:3px">Previous computer experience</li><li style="margin-right:3px">Ability to perform in a fast-paced and sometimes stressful working environment</li><li style="margin-right:3px">Ability to multi task</li><li style="margin-right:3px">Ability to confidently utilize service recovery methods</li><li style="margin-right:3px">Enthusiastic about interacting and helping guests</li><li style="margin-right:3px">Receptive to special requests</li><li style="margin-right:3px">Willing to follow instructions and take direction</li><li>Availability Requirements:</li><li style="margin-left:8px">Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training</li><li style="margin-left:8px">Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.</li></ul> 
 <h4>Preferred Qualifications:</h4>
<ul dir="ltr"><li>Knowledge of Japanese language is highly preferred</li><li>Knowledge of Hawaiian language preferred</li><li>Previous work experience in a Hotel/Front Desk environment</li><li>Previous experience in a high volume, fast paced office type environment</li><li>Previous Leadership experience</li></ul> 
 
 <h4>Additional Information:</h4>
SCHEDULE AVAILABILTY Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays. SUBMITTING YOUR APPLICATION After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page. The pay rate for this role in Hawaii is $32.74 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits. 
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PBX Phone Operator (English/Japanese Speaking)