People Operations Manager

3 Weeks ago • 10 Years + • Human Resource

Job Summary

Job Description

The People Operations Manager at Tencent will conduct end-to-end process mapping for the HR Shared Service Center (SSC), encompassing onboarding, offboarding, transfers, inquiries, benefits, and global mobility. This role involves monitoring operational efficiency, identifying bottlenecks, and implementing streamlined processes with clear SLAs. Responsibilities include developing dashboards, conducting post-implementation reviews, collaborating with IT and HRIS for automation, and training regional teams on Lean methodologies. The ideal candidate possesses 10+ years of HR experience, including 5+ years managing overseas HR SSCs, and expertise in process optimization, data analysis, and project management.
Must have:
  • 10+ years HR experience (5+ in SSC management)
  • Process optimization & continuous improvement
  • Data analysis & visualization skills (Python, SQL, Power BI etc.)
  • Project management & stakeholder influence
  • Excellent communication (English/Mandarin preferred)
Good to have:
  • Six Sigma certification
  • Familiarity with labor laws and regulations

Job Details

What the Role Entails

About Tencent

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world. Founded in 1998 with its headquarters in Shenzhen, China, our two guiding principles are to use technology for good and to provide value to our users. Our growth strategy is built upon attracting the best people and creating an amazing work atmosphere that balances the energy of a start-up with the resources of a global innovation leader.

Roles & Responsibilities:

  • Conduct end-to-end process mapping for HR Shared Service Center (SSC) workflows, including employee onboarding, off-boarding, internal transfer, employee inquiry, and benefit operation, global mobility etc.
  • Monitor the efficiency hr operation processes and Identify bottlenecks, redundancies, and non-value-added activities; design and implement streamlined processes with cross-function alignment and clear SLAs
  • Develop dashboards to track process efficiency metrics and report progress to stakeholders. For conducting post-implementation reviews to ensure sustainability of improvements.
  • Collaborate with IT and HRIS teams to integrate automation solutions to continuously improve the service level quality and efficiency of SSC services
  • Train HRSSC regional teams on Lean tools, root cause analysis and related methodologies.

Who We Look For

Requirements:

  • At least 10 years of experience in Human Resources with 5+ in HR Shared Service Center management, with specialization in operating an overseas HR Shared Service Center;
  • Good at process optimization and continuous improvement, six sigma certificate preferred.
  • Professional data analysis and data visualization capabilities, e.g. python, sql, Power BI, tableau etc.
  • Project management and influencing abilities - strong business partnering skills and HR acumen, including problem-solving skills, critical thinking abilities, coaching skills, and project management skills to stakeholder and other advisors.
  • Strong HR professional knowledge, familiar with labor laws and regulations are preferred;
  • Excellent communication skills, adaptable to cross-cultural and cross-border communication.
  • Ability to communicate bilingually (English / Mandarin) to work with both international stakeholders and China HQ based teammates will be a huge plus

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

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About The Company

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world.


Founded in 1998 with its headquarters in Shenzhen, China, Tencent's guiding principle is to use technology for good. Our communication and social services connect more than one billion people around the world, helping them to keep in touch with friends and family, access transportation, pay for daily necessities, and even be entertained.


Tencent also publishes some of the world's most popular video games and other high-quality digital content, enriching interactive entertainment experiences for people around the globe.


Tencent also offers a range of services such as cloud computing, advertising, FinTech, and other enterprise services to support our clients' digital transformation and business growth.


Tencent has been listed on the Stock Exchange of Hong Kong since 2004.

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