People Ops Specialist

Welcome to Level AI – a Series C startup in Mountain View, CA, transforming the Customer Experience landscape with top-tier VC support and Silicon Valley expertise. Our mission: revolutionize customer sales experiences through cutting-edge speech AI, NLP/NLU, and information retrieval systems.

Empowering contact center stakeholders with real-time insights, our tech facilitates data-driven decision-making for contact centers, enhancing service levels and agent performance. As a vital team member, you'll work on high-impact projects shaping the future of AI-driven enterprise applications alongside experts from Amazon, Facebook, Google, and more. At Level AI, expect a dynamic journey of fun, learning, and growth. Ready to redefine possibilities? Join us!

• People Operations AssociateProvide day-to-day support across key People Ops functions, including onboarding, offboarding, benefits administration, HRIS updates, and employee lifecycle changes.
• Maintain accurate employee data across systems and help ensure data integrity, reporting, and compliance with local, state, and global requirements.
• Partner closely with cross-functional teams (Payroll, IT, Finance) to ensure smooth employee experiences and consistent operations.
• Support the execution of global people programs, such as performance reviews, engagement surveys, compensation cycles, and compliance initiatives.
• Assist in maintaining and improving HR systems, processes, and documentation to support a scalable and employee-centric infrastructure.
• Respond to employee inquiries with professionalism, confidentiality, and a service-oriented mindset.
• Contribute to the development and refinement of people processes that reflect Level AI’s culture and values.
• Participate in ad hoc HR projects that support team efficiency, culture initiatives, and organizational effectiveness.

• 1–3 years of experience in People Operations, HR coordination, or a generalist capacity, ideally in a high-growth or tech environment.
• Working knowledge of HR systems (e.g., HRIS, benefits platforms) and comfort managing employee data.
• Strong attention to detail with the ability to stay organized and manage multiple tasks effectively.
• Comfortable working with spreadsheets and HR data; basic knowledge of compensation, benefits, and compliance practices is a plus.
• Demonstrated ability to handle confidential information with discretion and professionalism.
• Excellent communication and interpersonal skills; eager to learn and contribute across a wide range of people-related areas.
• Proactive and resourceful, with a willingness to roll up your sleeves and take initiative in a dynamic environment.
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