People Partner, Member Operations

ABOUT THE TEAM 

People Partnering acts as a vital bridge between Tide’s strategy and its Tideans, ensuring alignment of business goals with employee growth, satisfaction, and performance. Through tailored interventions, insights, and collaborative approaches, it optimises team dynamics, fosters a positive work environment, and drives initiatives that bolster both individual and Tide’s success.

ABOUT THE ROLE 

As a People Partner you’ll be:

• Constantly aiming to improve service delivery and customer service by making recommendations and improvements on existing and new policies, processes and procedures
• Partnering with managers and senior stakeholders to facilitate the consistent delivery of core processes including bi-annual performance review cycles and calibrations, growth management, engagement survey action plans etc.
• Coaching and advising managers on their team members’ performance and growth objectives, learning and development opportunities and career plans, enabling them to have meaningful performance and growth discussions and formulate action plans
• Acting as an advisor, coach and mentor on the full remit of a variety of employee relations as they arise and using your expertise to help solve issues
• Supporting employee lifecycle management processes such as onboarding, termination, personal data changes and internal transfers
• Advising managers on our processes of non-employees e.g. consultants, contractors, temporary workers etc
• Supporting with the roll out of new people initiatives and projects so that we make them as impactful as possible across all non-tech functions
• Being a cultural ambassador, championing our values and making sure they’re part of all of everything we do

WHAT WE ARE LOOKING FOR 

• We are looking for an enthusiastic People Partner  who will be able to provide best-in-class employee experience to our global team and partner with managers and senior stakeholders at Tide.
• You’ll be hands-on and self-motivated, someone who is very familiar with the end-to-end employee lifecycle. You’ll be working on all things people-related, supporting people initiatives and business leaders with their teams.
• A people-focused and results-driven individual, you’ll also be able to support our day-to-day Tideans needs, advise managers and senior stakeholders. Working as part of the People Team you will ensure our people are taken care of and are happy, engaged and recognised.

What makes you a great fit? 

• At least 4+ years experience in human resources role, preferably in a fast-growing startup environment as HR Generalist, HR Manager or HR Business Partner
• Great knowledge of Bulgarian employment legislation and at least some experience with global compliance
• Experience performing data driven analysis using excel / google sheets  
• Previous experience working across the whole employee lifecycle including onboarding, performance management, absence management and offboarding 
• Proven track-record of running initiatives and increasing employee engagement 
• Organised with strong problem-solving, interpersonal and customer-facing skills. You’re resourceful in your approach to resolving day to day HR issues and queries
• You have an eye for detail, and focus on delivery and quality
• You have excellent communication skills in English both written and verbal
• You’re comfortable working in a fast-moving company where priorities can change and processes may need to be created from scratch

WHAT YOU WILL GET IN RETURN 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year 
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers 
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave 
• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.