People Support Advisor

1 Month ago • 3 Years + • Human Resource

Job Summary

Job Description

As a People Support Advisor, you will be the first point of contact for all HR-related inquiries within the Americas region. You will be involved in a team transformation from a Tier 1 support model to a more advanced Tier 2-level service, helping to build and define the next generation of HR support. You will address inquiries, resolve issues, complete routine HR tasks, and support various people programs. This role is a fixed-term contract until the end of October 2025, and you will be working remotely within Canada.
Must have:
  • 3+ years in HR support or shared services.
  • Knowledge of U.S. benefits and HR practices.
  • Strong organizational and communication skills.
  • Attention to detail and process excellence.
  • High integrity and ability to maintain confidentiality.
Good to have:
  • Experience delivering high-quality work.
  • Proficient in Excel, Word, and HR systems.
  • Able to prioritize effectively.
  • Positive team player who thrives in change.
  • Professional working proficiency in French, Spanish, or Portuguese.

Job Details

Job Requisition ID #

25WD89326

25WD89326, People Support Advisor

French translation to follow!/Traduction française à suivre!

Position Overview

Autodesk’s People Support team is evolving—and we’re looking for passionate, service-oriented professionals to grow with us. As the first point of contact for all AMER HR-related inquiries across the company, our team plays a critical role in shaping the employee experience.

We're currently transitioning from a traditional Tier 1 support model to a more advanced Tier 2-level service, meaning this is an exciting opportunity to join a team in transformation. As a People Support Advisor, you won't just support day-to-day inquiries—you’ll help build and define the next generation of HR support at Autodesk. You’ll partner closely with regional and global colleagues to ensure an exceptional experience for our employees, while helping us continuously improve how we serve them.

If you’re excited by process improvement, employee experience, and being part of a team that’s actively growing its capabilities, this role is for you.

This is a fixed-term contract through the end of October 2025, with potential to convert. It is fully remote within Canada, with a preference for those located near an Autodesk office in Vancouver, Toronto, or Montreal. This role reports to the Senior Manager, People Services – Americas.

Responsibilities

  • Deliver prompt, reliable, and employee-focused HR support through a case management system and adhering to Service Commitments for speed, accuracy and employee satisfaction

  • Resolve inquiries at first contact when possible; escalate to Tier 2 or Centers of Expertise (COEs) as needed, ensuring accuracy and timeliness

  • Provide transactional support and complete routine HR tasks with precision

  • Support recurring people programs and initiatives led by our PPL partners in Compensation, Benefits, Learning & Development and Compliance and more

  • Handle regional employment verification requests and inquiries from active and former employees, sometimes requiring documentation in local language

  • Maintain a continuous improvement mindset by sharing feedback and helping shape the evolution of our support model

  • Contribute to team-wide initiatives aimed at improving the depth and scope of services, preparing for expanded Tier 2 responsibilities

  • Analytical advisor role that requires understanding of the theories and concepts of a discipline and the ability to apply best practices

  • A common career stabilization point (AKA the “full-contributor” level) for Professional roles

  • Require knowledge and experience such that the incumbent can understand the full range of relevant principles, practices, and practical applications within their discipline

  • Solve complex problems of diverse scope by taking a new perspective on existing solutions and applying knowledge of best practices in practical situations

  • Use data analysis, judgment, and interpretation to select the right course of action

  • Apply creativity in recommending variations in approach

  • “Connect the dots” of assignments to the bigger picture

  • May lead projects or key elements within a broader project

  • May also have accountability for leading and improving on-going processes

  • Build effective relationships with more senior practitioners and peers, and build a network of external peers

  • Work independently, with close guidance given at critical points

  • May begin to act as a mentor or resource for colleagues with less experience

Minimum Qualifications

  • 3+ years in a HR support or HR shared services environment

  • Knowledge of U.S. benefits and HR practices is required

  • Experience with background investigations (U.S. or global) is a plus

  • Foundational understanding of HR systems and processes

  • Degree or equivalent work experience

  • Strong organizational and communication skills

  • Attention to detail with a focus on process excellence

  • High integrity with the ability to maintain confidentiality

Preferred Qualifications

  • Experience delivering high-quality, detail-oriented work aligned with service level expectations

  • Proficient in Excel, Word, and HR systems such as Workday; experience with ServiceNow or similar case management tools

  • Able to prioritize effectively in a dynamic, high-volume environment

  • Positive team player who thrives in change and transformation

  • Strong communicator across all levels of the organization

  • Professional working proficiency in French, Spanish, or Portuguese is a plus

______________________________________________________________________________________________________________

25WD89326, Conseiller en soutien aux personnes

Description du poste

L'équipe People Support d'Autodesk évolue et nous recherchons des professionnels passionnés et orientés vers le service pour grandir avec nous. En tant que premier point de contact pour toutes les demandes liées aux ressources humaines dans toute l'entreprise, notre équipe joue un rôle essentiel dans l'expérience des employés.

Nous sommes actuellement en train de passer d'un modèle d'assistance traditionnel de niveau 1 à un service plus avancé de niveau 2. Il s'agit donc d'une opportunité passionnante de rejoindre une équipe en pleine transformation. En tant que conseiller en soutien aux personnes, vous ne vous contenterez pas de répondre aux demandes quotidiennes, vous contribuerez également à définir et à mettre en place la prochaine génération de services RH chez Autodesk. Vous travaillerez en étroite collaboration avec vos collègues régionaux et internationaux afin de garantir une expérience exceptionnelle à nos employés, tout en nous aidant à améliorer continuellement la qualité de nos services.

Si vous êtes passionné par l'amélioration des processus, l'expérience employé et l'idée de faire partie d'une équipe qui développe activement ses capacités, ce poste est fait pour vous.

Il s'agit d'un contrat à durée déterminée jusqu'à fin octobre 2025, avec possibilité de conversion. Il s'agit d'un poste entièrement à distance au Canada, avec une préférence pour les candidats situés à proximité d'un bureau Autodesk à Vancouver, Toronto ou Montréal. Ce poste est rattaché au Senior Manager, People Services – Americas.

Responsabilités

  • Fournir un soutien RH rapide, fiable et axé sur les employés grâce à un système de gestion des dossiers et en respectant les engagements de service en matière de rapidité, de précision et de satisfaction des employés

  • Résoudre les demandes dès le premier contact dans la mesure du possible ; les transmettre au niveau 2 ou aux centres d'expertise (COE) si nécessaire, en veillant à l'exactitude et à la rapidité

  • Fournir un soutien transactionnel et accomplir avec précision les tâches RH courantes

  • Soutenir les programmes et initiatives récurrents menés par nos partenaires PPL dans les domaines de la rémunération, des avantages sociaux, de la formation et du développement, de la conformité, etc

  • Traiter les demandes de vérification d'emploi régionales et les demandes de renseignements des employés actifs et anciens, ce qui nécessite parfois des documents dans la langue locale

  • Maintenir un état d'esprit d'amélioration continue en partageant vos commentaires et en contribuant à l'évolution de notre modèle de soutien

  • Contribuer aux initiatives à l'échelle de l'équipe visant à améliorer la profondeur et la portée des services, en vue de l'élargissement des responsabilités de niveau 2

  • Rôle de conseiller analytique qui nécessite une compréhension des théories et des concepts d'une discipline et la capacité d'appliquer les meilleures pratiques

  • Un point commun de stabilisation de carrière (également appelé « niveau de contributeur à part entière ») pour les rôles professionnels

  • Nécessite des connaissances et une expérience telles que le titulaire du poste est capable de comprendre l'ensemble des principes, pratiques et applications pratiques pertinents dans sa discipline

  • Résoudre des problèmes complexes de portée diverse en adoptant une nouvelle perspective sur les solutions existantes et en appliquant les connaissances des meilleures pratiques dans des situations concrètes

  • Utiliser l'analyse, le jugement et l'interprétation des données pour choisir la bonne ligne de conduite

  • Faire preuve de créativité pour recommander des variations d'approche

  • Relier les différents éléments d'une mission à une vision d'ensemble

  • Peut diriger des projets ou des éléments clés d'un projet plus vaste

  • Peut également être chargé de diriger et d'améliorer les processus en cours

  • Établir des relations efficaces avec des praticiens plus expérimentés et des pairs, et constituer un réseau de pairs externes

  • Travailler de manière autonome, avec un encadrement étroit aux moments critiques

  • Peut commencer à jouer le rôle de mentor ou de ressource pour des collègues moins expérimentés

Qualifications minimales

  • Au moins 3 ans d'expérience dans un environnement de soutien RH ou de services RH partagés

  • Connaissance des avantages sociaux et des pratiques RH aux États-Unis requise

  • Expérience en matière d'enquêtes de fond (aux États-Unis ou à l'international) appréciée

  • Compréhension fondamentale des systèmes et processus RH

  • Diplôme ou expérience professionnelle équivalente

  • Solides compétences organisationnelles et communicationnelles

  • Souci du détail et excellence des processus

  • Grande intégrité et capacité à respecter la confidentialité

Qualifications souhaitées

  • Expérience dans la fourniture d'un travail de haute qualité, soucieux du détail et conforme aux attentes en matière de niveau de service

  • Maîtrise d'Excel, de Word et des systèmes RH tels que Workday ; expérience avec ServiceNow ou des outils de gestion de cas similaires

  • Capacité à établir efficacement des priorités dans un environnement dynamique et à forte charge de travail

  • Esprit d'équipe positif, capable de s'épanouir dans le changement et la transformation

  • Solides compétences en communication à tous les niveaux de l'organisation

  • La maîtrise professionnelle du français, de l'espagnol ou du portugais est un atout

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

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About The Company

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D. We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.

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