Pharmacy Operations Supervisor, Intake

1 Month ago • 5 Years + • Operations

Job Summary

Job Description

As a Senior Pharmacy Operations Lead, you will oversee a team of pharmacy technicians managing pharmacy-related workflows. You will be responsible for driving operational excellence, ensuring high team performance, maintaining quality standards, and fostering a collaborative environment. Responsibilities include team management, monitoring workload distribution, driving hiring efforts, conducting performance evaluations, and addressing underperformance. You will also be involved in operational excellence by leveraging data to assess team performance, setting performance targets, and identifying solutions to optimize team performance. Compliance & Quality Assurance and Collaboration & Communication are also responsibilities. You will serve as a role model and address escalations. The role requires 5+ years of leadership experience in a data-driven environment.
Must have:
  • 5+ years of leadership experience in a data-driven environment
  • Bachelor’s degree in healthcare, business administration or similar field (preferred)
  • Experience in the pharmacy, healthcare, or medical insurance industry
  • Strong leadership and coaching skills
  • Excellent organizational and multitasking abilities
  • Expertise in leveraging data and technology to optimize processes
  • Proven track record of managing employees and workflow in a high-volume environment
  • Critical thinking and problem-solving abilities
  • Data-driven mindset with experience in analyzing performance metrics
  • Exceptional communication and interpersonal skills
  • Knowledge of pharmacy regulations, compliance, and operational standards (preferred)
  • Proficiency in queue management tools, workflow systems, and office software

Job Details

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. 

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. 

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

As a Senior Pharmacy Operations Lead, you will oversee a team of pharmacy technicians managing pharmacy-related workflows and queues. This role is critical in driving operational excellence, ensuring high team performance, maintaining quality standards, and fostering a collaborative and efficient work environment. The supervisor is responsible for hiring, onboarding, coaching, and supporting agents while ensuring compliance with company policies, performance metrics, and regulatory requirements.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Responsibilities:

Team Management & Development

  • Lead, coach, and mentor a team of Pharmacy Technicians, to ensure the delivery of top-tier care for our patients and clients.
  • Coordinate and monitor workload distribution and productivity within and across teams, ensuring efficient operations and that performance metrics are consistently met.
  • Drive hiring efforts, ensuring selection of qualified candidates who align with company culture and operational standards.
  • Oversee the onboarding process, ensuring agents are equipped with necessary tools, knowledge, and resources to succeed.
  • Conduct regular performance evaluations, providing constructive feedback and development plans for continuous improvement.
  • Address underperformance promptly through coaching, improvement plans, or, when necessary, termination processes.

Operational Excellence

  • Leverage data to assess team performance, making informed decisions to enhance efficiency and meet organizational goals.
  • Monitor and manage workflow queues to ensure timely and accurate resolution of tasks.
  • Set clear performance targets for agents and ensure adherence to service level agreements (SLAs).
  • Identify operational challenges and implement innovative, data-driven solutions to optimize team and queue performance and productivity.
  • Assist in developing change management plans, coordinate with stakeholders for implementation, and monitor / address resistance to change.
  • Deliver exceptional service and patient satisfaction by owning and solving all escalated patient concerns.

Compliance & Quality Assurance

  • Ensure adherence to all regulatory requirements and company policies in pharmacy operations.
  • Monitor quality standards by conducting audits and reviewing agent work for accuracy and compliance.
  • Proactively identify and address any compliance risks or errors in operational processes.

Collaboration & Communication

  • Foster open communication within the team to ensure alignment on goals and priorities.
  • Communicate updates, changes, and best practices effectively to the team.

Leadership & Problem-Solving

  • Serve as a role model for professionalism, accountability, and excellence in operations.
  • Address escalations or complex issues promptly and effectively, ensuring satisfactory resolutions.
  • Promote a positive work environment that values teamwork, accountability, and employee satisfaction.
  • Foster continuous growth by developing technicians and supporting their professional development; cultivate a positive, engaging work environment that inspires the team to excel and innovate.

Requirements:

  • 5+ years of leadership experience in a data-driven, high-growth environment, with a proven track record of leading large, cross-functional teams.
  • Bachelor’s degree in healthcare, business administration or similar field is strongly preferred.
  • Experience in the pharmacy, healthcare, or medical insurance industry, with an understanding of the regulatory landscape and operational complexities.
  • Demonstrated success in overseeing teams and operations, driving initiatives, and delivering results.
  • Strong leadership and coaching skills with the ability to motivate and develop teams, foster accountability and elevate team performance.
  • Excellent organizational and multitasking abilities to manage competing priorities effectively.
  • Expertise in leveraging data and technology to optimize processes, enhance operational efficiency, and drive continuous improvement. 
  • Proven track record of managing employees and workflow in a high-volume environment.
  • Critical thinking and problem-solving abilities, with a keen eye for detail and accuracy in managing complex, dynamic operations. Strong attention to detail with a high degree of accuracy.
  • Data-driven mindset with experience in analyzing performance metrics and reporting.
  • Exceptional communication and interpersonal skills to foster collaboration and engagement.
  • Knowledge of pharmacy regulations, compliance, and operational standards (preferred).
  • Proficiency in queue management tools, workflow systems, and office software.

Location/Hours: 400 South Woods Mills Rd, Suite 100, Chesterfield MO; Monday- Friday

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Similar Jobs

king art - Internship

king art

Bremen, Bremen, Germany (On-Site)
1 Month ago
Patreon - Acquisitions Manager, Podcasts

Patreon

New York, New York, United States (Hybrid)
2 Months ago
eBay - Consignment Director, Historical

eBay

United States (Remote)
8 Months ago
Thales - Senior Bid Manager

Thales

Belfast, Northern Ireland, United Kingdom (Hybrid)
3 Weeks ago
Corsair - Firmware Software Engineer

Corsair

Taiwan (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

GoDaddy - Backend Software Development Engineer - Managed SSL

GoDaddy

Serbia (Remote)
2 Weeks ago
Evolution  - Human Resources Generalist

Evolution

Philadelphia, Pennsylvania, United States (On-Site)
1 Month ago
Rolls-Royce - Manufacturing Engineer – Continuous Improvement – Turbine Systems

Rolls-Royce

Rotherham, England, United Kingdom (Hybrid)
1 Week ago
Nice - Group Manager

Nice

Pune, Maharashtra, India (Hybrid)
6 Days ago
Dave Ramsey - Entry Level Sales

Dave Ramsey

Franklin, Tennessee, United States (On-Site)
4 Days ago
Capgemini - Business Advisor - B

Capgemini

Noida, Uttar Pradesh, India (On-Site)
1 Week ago
T systems - Digital Marketer

T systems

Pune, Maharashtra, India (On-Site)
1 Month ago
Clearwater Analytics - Implementations Team Lead

Clearwater Analytics

Boise, Idaho, United States (On-Site)
6 Days ago
bytedance - Risk Data Analytics Business Partner

bytedance

Singapore (On-Site)
2 Months ago
Coupa - Senior Partner Success Manager

Coupa

Tokyo, Japan (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Chesterfield, Missouri, United States

broadcom - Senior Technical Support Engineer

broadcom

Lisle, Illinois, United States (On-Site)
2 Weeks ago
22squared - Associate Creative Director, Copy

22squared

Atlanta, Georgia, United States (Hybrid)
2 Months ago
Apple - Firmware Engineer – AirPods and Accessories

Apple

Cupertino, California, United States (On-Site)
2 Weeks ago
SAIC - 3D Graphic Artist

SAIC

Reston, Virginia, United States (Remote)
11 Months ago
Nintendo - Contract - Environment Artist I

Nintendo

Redmond, Washington, United States (Hybrid)
4 Months ago
Critical mass - Art Director, Visual Design

Critical mass

Cupertino, California, United States (On-Site)
3 Weeks ago
Spaulding Ridge - OneStream GTM Director

Spaulding Ridge

Chicago, Illinois, United States (On-Site)
1 Month ago
UPF Industries  - Assembler

UPF Industries

Conway, South Carolina, United States (On-Site)
1 Month ago
Vertx Inc. - Product Manager VAT Compliance

Vertx Inc.

United States (Remote)
1 Week ago
Sagecor - Configuration Manager 3

Sagecor

Annapolis Junction, Maryland, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform.

Pittsburgh, Pennsylvania, United States (On-Site)

Pittsburgh, Pennsylvania, United States (On-Site)

New York, United States (On-Site)

Pittsburgh, Pennsylvania, United States (On-Site)

Pittsburgh, Pennsylvania, United States (On-Site)

Pittsburgh, Pennsylvania, United States (On-Site)

New York, United States (On-Site)

Pittsburgh, Pennsylvania, United States (On-Site)

Boise, Idaho, United States (On-Site)

Boise, Idaho, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Blinkhealth

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug