Platform Engineer

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.

Summary

As a Platform Engineer, you will play a pivotal role in designing, implementing, automating, and maintaining the technology infrastructure that supports our organization's operations center. You will be responsible for designing robust, scalable, and resilient platforms that facilitate real-time monitoring, analysis, and decision-making processes critical to our business and product operations.

You will liaise with product and engineering teams to ensure applications and microservices support telemetry ingestion for actionable alerting and historical data graphing, thus building a continuous feedback loop for platform and product reliability.

The ideal candidate is a solutions-oriented person who can learn new technologies quickly and who can become competent with all layers of the development platform. They should be willing to roll up their sleeves and be familiar with various technologies but know how to choose the best technology for the job. Ideally, they are familiar with SaaS, live entertainment and broadcast as well as digital, tech, and streaming media. If you think you have the skills and are up for the challenge, consider this your calling.

Responsibilities

• Monitoring and Alerting: Design and automate robust monitoring and alerting mechanisms to ensure the health, performance, and availability of the operations center platform, products and associated infrastructure components.
• Application Monitoring: Work with software engineering and product teams to best understand how to monitor their applications and microservices.
• Infrastructure Deployment: Collaborate with infrastructure teams to deploy and configure the necessary hardware and software components to support the operations center platform, including servers, networks, databases, and monitoring tools.
• Documentation and Training: Create comprehensive documentation, diagrams, and guides to facilitate system understanding, troubleshooting, and knowledge transfer. Provide training and support to operations center staff on platform usage and best practices.
• Collaboration and Stakeholder Management: Collaborate closely with cross-functional teams, including product, operations, IT, security, and business units, to understand requirements, gather feedback, and align observability platform architecture with organizational goals and priorities.
• Incident Management: Work an on-call rotation to troubleshoot and resolve incidents, working closely with the support team to ensure prompt resolution.
• Continuous Learning: Stay informed about industry trends and emerging technologies related to Windows Server, on-premise infrastructure, and Azure and AWS Cloud platforms.
• Leadership: Provide technical guidance and mentorship to junior team members as needed.
• Communication: Exemplify excellent written and verbal communication skills and the ability to tailor technical communications to any audience deftly.
• Be Audacious: Push the limits, try new technologies, take calculated risks, swing for the fences, and proactively search for the best solutions and ideas in the marketplace.