Platform Support Analyst

WHAT MAKES US, US 

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! 

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading! 

WHY THIS ROLE IS IMPORTANT TO US  

As an Analyst in our Analytics Operations department, your work will oversee the timeliness and accuracy of client data processing, identifying and escalating issues to prevent or minimize impact on SimCorp’s SaaS platform clients. You will assist our key managed services clients with queries related to their daily reports. This role will also support internal client services group to provide insights into platform usage, prioritizing enhancements with our development teams and new client/process onboarding. This opportunity will allow you to exercise your interest in finance and technology.

WHAT YOU WILL BE RESPONSIBLE FOR

The Analyst will be joining a highly productive entrepreneurial team, itself part of a global organization. This is an ideal opportunity for someone with a strong academic background to support SimCorp’s AxiomaRisk clients within Analytics Operations department. After a comprehensive training program, we expect you to

• Oversee client processing, initial triage and escalation of issues to Product and Engineering teams via our Incident process

• Work closely with the global Analytics Operations team to provide a seamless round the clock service for our clients (Hong Kong, India, Europe and Americas)

• Report on adherence to client processing agreements (SLA/SLE compliance)

• Contribute towards and improve dashboards and alerting capabilities to automate client process monitoring.

• Assist client & client support organization to resolve or escalate managed services client queries to relevant product and engineering team.

• Liaise with Product and Engineering teams to follow up on Incidents and drive product enhancements to improve stability and performance

WHAT WE VALUE  

We expect you to be good at several of the following and be able to - and interested in - learning the rest.

• Preferred 1-4 years prior experience in similar field with Bachelor’s / Master's degree in Computer Science, IT or Engineering from an accredited institution  

• Experience monitoring and supporting SaaS technology platform

• Familiarity with Cloud technology and terminology.

• Basic understanding of financial instruments such as bonds, stocks and derivatives is beneficial

• Exposure to Power BI, Excel or SQL for data analysis and review is favourable.

• Scripting experience with PowerShell and Python.

• Proficient in writing and speaking English. 

• Quantitative problem-solving and analytical skills, detail oriented. 

• Ability to manage cross-departmental projects. 

• Ability to work on a global team spread across multiple locations and time zones. 

BENEFITS  

Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid model. And opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.  

NEXT STEP 

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. 

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

WHO WE ARE

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.   

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.  

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.  

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