As a Platform Technology Lead at YouTube BizTech, you'll manage core systems powering the YouTube support experience.  Responsibilities include managing the support ecosystem (Connect Cases, Help Center configurations, Sprinklr, CCAI), implementing and troubleshooting infrastructure, utilizing Anchor Tools to build forms and workflows, executing BAU functions (issue triage, monitoring), creating repeatable solutions (documentation, tutorials), partnering with business teams to resolve support needs, and collaborating with vendors for scalable workflows and training.  The role requires strong technical expertise, stakeholder management skills, and a focus on efficiency and automation. You will ensure a high-quality support experience for YouTube users and partners.

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<div jscontroller="iYVHDc" class="DkhPwc" jsname="tIk9qd" data-id="128692057324561094" jsaction="A6AxKc:CXOOvf;"><div class="KwJkGe"><br><h3>Minimum qualifications:</h3><ul>
<li>Bachelor's degree in Business, technical field or equivalent practical experience.
</li>
<li>4 years of experience in technical project management or technical solutions consulting.</li>
<li>Experience in business strategy and stakeholder management.</li>
<li>Experience in technical project management or process improvement.</li>
</ul><br><h3>Preferred qualifications:</h3><ul>
<li>Ability to communicate with both technical and business stakeholders and users.</li>
<li>Ability to scope, deliver, and troubleshoot technical solutions</li>
<li>Ability to solve complex problems through structured root cause problem-solving with a distinctive delivery mindset.</li>
<li>Strong bias for efficiency and automation.</li>
</ul></div><div class="aG5W3"><h3>About the job</h3><p>As a Platform Technology Lead, you'll manage the capabilities of our core systems that power the YouTube support experience. You will manage and maintain the overall support ecosystem through technical expertise and consultation for system configuration and administration. This includes managing all things Connect Cases-related, as well as core YouTube Help Center configurations managed in Connect Composer, social support via Sprinklr, and telephony support via CCAI.</p>The US base salary range for this full-time position is $118,000-$174,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.<div><br></div><div>Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .<p><b></b></p></div></div><div class="BDNOWe"><h3>Responsibilities</h3><ul>
<li>Own the implementation, configuration, maintenance, and technical troubleshooting of YouTube support infrastructure.<br></li>
<li>Utilize Anchor Tools to build and launch forms, workflows, and messaging that underpin the YouTube Support experience for creators, partners, consumers, and merchants.</li>
<li>Execute business as usual (BAU) functions (e.g., issue triage and troubleshooting, monitoring and mitigation of operational issues).</li>
<li><div>Help scale existing or create repeatable solutions (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions with minimal guidance.</div></li>
<li><div><div>Partner with business teams to understand and resolve their support infrastructure and configuration needs resulting in a high quality support experience for YouTube users and partners. Partner with vendor manager and vendor teams to identify and document scalable workflows suitable for vendorization. Assist in vendorization by leading training as-needed.</div></div></li>
</ul></div></div>

Platform Technology Lead, YouTube BizTech