Player Experience Specialist

1 Month ago • All levels

Job Summary

Job Description

The Player Experience Specialist will interact with communities daily, answering questions, chatting with fans, and creating engaging posts. Responsibilities include supporting audiences through a ticketing system, responding to social media posts, collecting feedback, and building trust within communities. The role requires experience in customer service, particularly in tech or gaming, with a strong understanding of social media, excellent communication skills, and the ability to troubleshoot issues. The specialist will also contribute to product brainstorms.

Must have:

Experience in customer service, preferably in tech or gaming
Great understanding of social media platforms
Strong written and verbal communication skills
Strong knowledge of mobile devices and computers
Ability to collaborate with team members

Perks:

Competitive wages
Remote Work Flexibility
Engage with the Community

4 skills required

4 skills required for this role

Add these skills to join the top 1% applicants for this job

data-structures

communication

quality-control

talent-acquisition

Job Details

Player Experience Specialist (8-Month Contract)

Application Deadline: 16 May 2025

Department: Player Experience

Employment Type: Fixed Term - Part Time

Location: Remote (Canada)

Reporting To: Alexis Davenport

Compensation: $19.31 - $21.73 / hour

Description

The Opportunity

Join our Player Experience team as we continue in our mission to provide best-in-class player experiences to every person that we connect with! We want to build strong, growing communities around the games we support, and provide a connection and ‘experience’ for people who contact us. We want to be the reason they tell their friends about a game, and why they keep coming back to play. Through social media, community, and support channels we aim to provide the best player experience possible!

In this role, you would interact with our communities on a daily basis. Whether it’s answering questions through our email queue, chatting with fans on Twitter, or creating engaging posts within the forums, this role will cover it all!

A Player Experience Specialist’s Impact

Supporting audiences through Helpshift ticketing system: writing emails, engaging in conversations, and assisting our players with problems they are having in their game
Responding to social media posts and mobile game reviews, populating content, and replying to questions within various game forums
Collect and track feedback and troubleshoot issues with our QA department
Build trust within the communities we support through social media interactions
Contribute to product brainstorms by representing our players’ feedback

Your Track Record Includes

Experience in the customer service industry – preferably in tech or gaming
Great understanding of social media platforms and how to use them
Strong written and verbal communication skills
Strong knowledge of mobile devices and computers – able to troubleshoot issues
Self-motivated and self-directed
Open and excited to learn new tasks
Ability to collaborate with team members to accomplish goals and objectives
A positive attitude and the ability to thrive in a dynamic environment with changing products and market standards

Location - Remote from British Columbia or Ontario

Hyper Hippo Welcomes Everyone to Apply!

Hyper Hippo is an equal opportunity employer and we celebrate every single person and what makes them unique. Having a workforce composed of individuals with different experiences and backgrounds allows our team to make better decisions and create new and exciting ideas to bring to our players. We strive for every Hippo to feel a true sense of belonging and trust.

In your application, please feel free to note which pronouns you use and please reach out if you require any accommodations or support during the recruitment process.

What We Offer!

Competitive wages: We provide a competitive pay package to match your experience and expertise.
Remote Work Flexibility: Enjoy the convenience of working from home or anywhere (in Canada) that suits your lifestyle.
Engage with the Community: Your role will focus on creating and growing communities around the games you support, building lasting connections with players from around the world.

Hippo Hubs & Remote Work

Our culture is built on a foundational set of core values that unite us as one team, wherever you’re working from. We are digital-first and hire remotely (with possible travel to BC) in British Columbia or Ontario.