Player Support Agent

1 Year ago • 1-2 Years

Job Summary

Job Description

As a Player Support Agent, you will provide support to players of Helldivers 2, addressing queries related to gameplay, purchases, and technical troubleshooting. You will also assist in creating and maintaining a comprehensive knowledge base and FAQ articles. This role involves collaborating on new workflows and procedures within a new team. The agent will use Zendesk and internal tools to assist players with technical and in-game support queries, assist partners at Sony with escalated issues, and help create and maintain Knowledge Base and FAQ articles.
Must have:
  • 1-2 years of customer service experience
  • Excellent written and verbal English skills
  • Experience in a multinational environment
  • Passion for video games, especially tactical shooters

Job Details

If you’re looking to make the best co-op games in the world, you’ve come to the right place. We're proud to have some of the best game makers and collaborators in the industry within our four walls. What's more, we're a fun bunch of game developers, who love to indulge in our passion for video games together. Our games are not for everyone. Are they for you?

We are now looking for a Player Support Agent

Who you are:

Do you see yourself in the following?

  • 1-2 years customer service experience;
  • Excellent written and verbal English skills;
  • Being well versed in collaborating in a multinational environment;
  • A passion for video games! Bonus points if you are a fan of tactical shooters.

What you'll do

As a Player Support Agent, you will be supporting the players of Helldivers 2, assisting them with queries regarding gameplay, purchasing, technical troubleshooting, and other miscellaneous game-related questions. You will also be responsible for assisting in the creation and upkeep of a robust Knowledge base and numerous FAQ articles. As this is a new team within the studio you will have the chance to contribute by collaborating on new workflows and procedures.

Each team member at Arrowhead is passionate about making an effort in order to create great games. To achieve this, we believe it is important to have dedicated, friendly and helpful people around you. We offer a thrilling and creative environment where passionate game developers work to provide high quality gameplay experiences.

As a Player support agent you will be: 

  • Using Zendesk and our internal tools help players of Helldivers 2 and other Arrowhead titles with Technical and In-game related support queries;
  • Assisting our partners at Sony and dealing with escalated issues that they are unable to resolve regarding Helldivers 2;
  • Assisting in the creation and upkeep of Knowledge Base and FAQ articles to enable our players to Self-service their general support question.
How to apply

If you think that this position matches your background and skills, we would love to hear from you. Please submit your CV in English as soon as possible. We ask that your application always include relevant work samples or a link to your portfolio.

We interview candidates continuously and hire when we find a good fit.

Practical Information

Scope: Consultant assignment lasting 6 months. 

Location: Remote 
Set-up
: Contractor position - You need to have your own company set-uo

What we offer

Arrowhead Game Studios is a growing team of about 100+ people, best known for our co-op titles. Despite our size, we remain a friendly and down to earth bunch, who love to indulge in our passion for video games together.

Located in a newly built, custom-tailored offices on the Hammarby Kaj waterfront, we enjoy everything Stockholm has to offer. A thriving game dev scene, along with all types of activities are immediately available on our doorstep.

Our talented developers are crucial to our success, therefore we put a lot of emphasis in creating and maintaining a prosperous culture. We’re committed to open and transparent communication. Your ideas are welcomed, valued, appreciated - the ceiling for creative discussions is high.

We also have numerous work benefits for all our employees. You can read about them here!

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About The Company

“A game for everyone is a game for no one”


Arrowhead Game Studios is located in Stockholm, Sweden and we are a game developer focusing on creating immersive games for Console and PC. We have a team of ambitious, friendly and fun-loving developers challenging the game industry, while aiming to deliver an entertaining and high quality gaming experience. We’re most known for our co-op games and are the developers behind Magicka™, The Showdown Effect™, Gauntlet™ and Helldivers™. 


Believability, Sociality and Playfulness. 

These are the design pillars we take seriously here at Arrowhead. They mean that we aim to create games that have believable world design, gameplay that creates social connections between players and a playful approach to the game where you feel as if you are immersed in a fantasy. Arrowhead is always on the lookout for developers to act upon these pillars in developing our future AAA console title.


By challenging the creativity of the players, we create memorable experiences with humor and social interaction, that leaves you with stories to tell. We are known for our uncompromising game mechanics and intense cooperative gameplay, and are well underway of our next project: a 3rd person shooter featuring next-gen graphics, innovative co-op and agency for the community to alter the course of the game. This AAA game will share the satirical humor that fans of our previous games know and love.


Each team member at Arrowhead is passionate about making a kickass effort in order to create great games. To achieve this, we believe it is important to have dedicated, friendly and helpful people around you. We offer a driven and creative environment where small cross-disciplinary teams work tightly together to provide next generation game play experiences.


Are you interested in joining our kickass team? You can find all our current job openings on our jobs website: https://jobs.arrowheadgamestudios.com/

Stockholm, Stockholm County, Sweden (Hybrid)

Stockholm, Stockholm County, Sweden (Hybrid)

Stockholm, Stockholm County, Sweden (Hybrid)

Stockholm, Stockholm County, Sweden (Hybrid)

Stockholm, Stockholm County, Sweden (Hybrid)

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