Plarium Ukraine seeks talented Player Support Agents to join its team supporting RAID: Shadow Legends.  Responsibilities include investigating player issues, responding to queries, creating bug reports, collaborating with development teams, updating the game support page, and analyzing the ticket system.  The role involves 8 weeks of paid training (10:00-18:30 Kyiv time) followed by shift work (08:00-16:30 or 11:30-20:00, rotating schedule).  Successful candidates will possess strong English (C1 level or higher) and Ukrainian fluency, excellent communication skills, time management abilities, and a passion for gaming. Understanding of software testing and MMORPGs is a plus.

<p>Founded in 2009, Plarium Global Ltd. is dedicated to creating the best mobile and social experience for hardcore and casual gamers worldwide. With over 435 million registered users, we're proud to be consistently ranked among Facebook’s top game developers.</p><p>Plarium employs more than 1,300 individuals, and is headquartered in Israel with eight offices and development studios across Europe and the United States. Our games are available on iOS, Android, and PC. They are also available through Plarium Play, our optimized game launcher for PC and Mac players.<br>Plarium was acquired by Aristocrat in October 2017 and operates as a wholly owned subsidiary.</p><p>Our players constantly challenge us to improve our games in ways we never envisioned. They've built global communities, forged new friendships, and done more than just “play” our games – they've brought them to life.</p>

Plarium

Player Support Agent

Monetization Product Manager

Game Designer (F2P Feature & Balance)

Game Designer

UI Artist

HR Generalist

Art Manager

Real-time VFX Artist

Multimedia Designer

2D Concept Artist

<div class="VacancyItem_contentContainer__IC4Kz"><div class="VacancyItem_sectionContainer__Qxl0d"><div class="VacancyItem_content__u81Wy"><p><span>Plarium Ukraine is looking for talented Player Support Agents to join our Player Support Department, which interacts with our gaming communities and filters suggestions from players to the development team.&nbsp;</span></p><p><span>The successful applicant will be part of a team supporting RAID: Shadow Legends, a dark fantasy collection MMORPG enjoyed by more than 100 million players worldwide. The game has been featured worldwide on Google Play and the App Store. It is available on </span><span>, </span><span>, and </span><span>.</span></p><p><span>This position involves 8 weeks of paid training: Monday to Friday from 10:00 to 18:30 Kyiv time (GMT+2).&nbsp;<br>Upon completion of this training, work will be in shifts from Monday to Friday. Options for working hours are as follows:</span></p><ol><li><p><span>Shift 1: 08:00 – 16:30</span></p></li><li><p><span>Shift 2: 11:30 – 20:00<br></span></p></li></ol><p><span>It’s important to us that employees are able to work both shifts as part of a rotating schedule.</span></p></div></div><div class="VacancyItem_sectionContainer__Qxl0d"><h2 class="VacancyItem_header__2sxUd">Responsibilities</h2><div class="VacancyItem_content__u81Wy"><ul><li><p><span>Investigating player-reported game issues and responding to users’ questions</span></p></li><li><p><span>Creating bug reports and technical reports</span></p></li><li><p><span>Cooperating with the development, QA, and game design teams</span></p></li><li><p><span>Updating the game support page (writing articles about the game’s features, creating guides, and answering frequently asked questions)</span></p></li><li><p><span>Analyzing the user support ticket system, handling incoming ticket submissions, and optimizing processes in order to support our games better</span></p></li></ul></div></div><div class="VacancyItem_sectionContainer__Qxl0d"><h2 class="VacancyItem_header__2sxUd">What we expect</h2><div class="VacancyItem_content__u81Wy"><ul><li><p><span>English language skills at the С1 level or higher</span></p></li><li><p><span>Fluency in Ukrainian</span></p></li><li><p>Experience in customer communication</p></li><li><p><span>Strong communication skills and understanding of the principles of customer interaction</span></p></li><li><p><span>Time management skills and the ability to multitask</span></p></li><li><p><span>Interest in games and understanding of game mechanics</span></p></li></ul></div></div><div class="VacancyItem_sectionContainer__Qxl0d"><h2 class="VacancyItem_header__2sxUd">Desired</h2><div class="VacancyItem_content__u81Wy"><ul><li><p><span>Understanding of software testing and experience working with bug tracking systems (experience with Jira is a plus)</span></p></li><li><p><span>Experience playingMMORPG games</span></p></li></ul></div></div><div class="VacancyItem_sectionContainer__Qxl0d"><h2 class="VacancyItem_header__2sxUd">What we offer</h2><div class="VacancyItem_content__u81Wy"><ul><li><p><span>Officially registered full-time employment</span></p></li><li><p><span>Minimum of 25 calendar days of paid vacation annually, separately paid public holidays, and additional paid leave for specific needs</span></p></li><li><p><span>Medical support and fully paid leave if you or your child are sick</span></p></li><li><p><span>Reimbursement of expenses for using coworking spaces</span></p></li><li><p><span>Individual development plan and regular feedback</span></p></li><li><p><span>Professional seminars, workshops, courses, and internal training programs</span></p></li><li><p><span>Opportunity to take an interest-free loan</span></p></li><li><p><span>Counseling with psychologists and mental health workshops&nbsp;</span></p></li><li><p><span>Reimbursement of gym membership fees, and a running club</span></p></li></ul></div></div></div>