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Player Support Agent - Gaming

Maharashtra, India (On-site)

Player Support Agent - Gaming

4 Months ago • All levels • Customer Service

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Job Description

Passionate about gaming? Join SuperGaming's Indus Battle Royale team as a Player Support Agent. Must have excellent communication skills and love solving player issues.

Must have:

Battle Royale Games
Mobile Gaming
Written Communication
Issue Resolution

Good to have:

Product Knowledge
Engineering Team
Player Feedback
Escalation Skills

Perks:

Gaming Revolution
Pune Studio

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About the job

At SuperGaming, we are building India's gaming revolution. We build games like MaskGun (90M users), Silly Royale (20M users), SuperPlatform (live ops engine on which PAC-MAN is built) and are also building an Indo-futuristic battle royale called Indus (10M pre-registrations).

We are starting our player support team for Indus Battle Royale team. And we are looking for people passionate about gaming and solving player issues to be the starting members of this team. The role is based out of our Pune studio.

Responsibilities:

Resolve user issues with effective and clear communication over email

Troubleshoot issues reported by players working with the product and engineering team as required

Summarize issues and feedback from the players and be their voice to the entire team

Escalate issues as required to the right team members

Requirements:

Must be an avid player of Battle Royale/Shooting Games on mobile

Great written communication skills

Should take genuine delight in solving user issues

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