Player Support Analyst

4 Months ago • All levels • Operations

Job Summary

Job Description

The Player Support Analyst I is an entry-level, 6-month role within Rush Street Interactive's Customer Service team. This junior position focuses on providing excellent customer support via live chat and email. Responsibilities include resolving player inquiries, adhering to internal protocols, issuing courtesies/retentions, reviewing sports betting/casino activity, reporting suspicious accounts, and collaborating with other teams. The ideal candidate demonstrates empathy, strong communication, problem-solving skills, and a basic understanding of the gaming industry. The role requires punctuality, autonomy, and a proactive approach to problem-solving and innovation during the initial 6-month period.
Must have:
  • Empathy and assertive communication
  • Basic industry knowledge
  • Strong problem-solving skills
  • Excellent collaboration abilities
  • Customer service via chat & email
Perks:
  • Comprehensive compensation
  • Work-life balance initiatives
  • Autonomy
  • Creativity encouraged
  • Growth opportunities
  • Supportive atmosphere

Job Details

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

The Player Support Analyst I is an entry-level position in the Customer Service team which last the first 6 months. In this junior phase the expected performance to be achieved such as punctuality, autonomy and innovation. This role involves solving customers’ requests by live chat and email and providing a good experience to the players.

Essential Responsibilities

  • Customer Service (Chats &emails)
  • Comply with all established internal protocols
  • Validate and issue courtesies/retentions
  • Review and/or report sports betting/casino activity
  • Report accounts with suspicious activity
  • Report interactions for reassignment to other areas/teams

Required Knowledge and Skills

  • Empathy and assertive communication skills
  • Basic industry knowledge
  • Strong problem-solving skills.
  • Excellent collaboration abilities.

Autorización para el Tratamiento de Datos Personales - Candidatos

Actuando de manera libre, voluntaria y espontanea, en mi condición de titular de datos personales, autorizo de manera previa, expresa e informada a Rush Street Interactive Colombia S.A.S. (en adelante "RSI"), sociedad legalmente constituida e identificada con NIT 901.135.239-1, a quien represente en el futuro sus derechos, sucesores o cesionarios de este y a sus controlantes, subsidiarias y afiliadas, así como a las demás empresas que conformen el Grupo Rush Street Interactive a nivel internacional, principalmente localizadas en Estados Unidos, así como también pudieran estarlo en cualquier otro país en el cual Rush Street Interactive desarrolle sus negocios, para recopilar, almacenar, compilar, procesar, distribuir, usar, transmitir y/o transferir nacional y/o internacionalmente, y en general, directa o indirectamente dar tratamiento a toda mi información personal que revele en el proceso de selección, deba en el futuro revelar a RSI y a otras empresas del grupo Rush Street Interactive o sean directamente obtenidos por RSI mediante la práctica de visitas domiciliarias, estudios de antecedentes y/o exámenes médicos, entre otros, como por ejemplo, nombre, número de documento de identidad, edad, fecha de nacimiento, dirección, sexo, nacionalidad, idioma, información relacionada con mi educación o historial de empleo, entorno familiar, incluyendo eventualmente datos sensibles tales como, pero sin limitarse a fotografías, videos e información médica, para las siguientes finalidades:

(i) Solicitar la hoja de vida y documentos anexos para su evaluación; (ii) Comunicarse por cualquier medio de contacto suministrado cuando se requiera para continuar con el proceso de selección; (iii)  Verificar antecedentes, información personal, experiencia laboral y profesional como parte del proceso de selección; (iv) Contar con un registro de las personas que se presentaron en cada proceso de selección y sus resultados; (v) Reportar información a las autoridades competentes en caso de que se requerido; (vi) Verificar la información en cumplimiento de regulaciones vigentes como la relacionada con los requerimientos para la prevención del lavado de activos y la financiación del terrorismo; (vii) Cualquier otra finalidad directamente relacionada con los procesos de selección que adelante RSI.

Igualmente, declaro entender y aceptar que el tratamiento de mis datos personales por parte de RSI se podrá realizar desde las plataformas tecnológicas que disponga el Grupo Rush Street Interactive a nivel internacional tales como (pero sin limitarse a Greenhouse u Checkr), las cuales serán administradas funcionalmente por terceros nacionales o extranjeros, encargados y/o sub encargados del tratamiento de conformidad con la legislación aplicable.

También entiendo que, después de haber suministrado la información, puedo revocar la autorización dada para el tratamiento de mis datos personales cuando sea aplicable de conformidad con la Ley vigente. Así mismo, comprendo que tengo el derecho de conocer, actualizar y rectificar mis datos personales de conformidad con los procedimientos previstos en la Política de Tratamiento de Datos Personales de RSI, de solicitar la prueba de esta autorización, de ser informado(a) de los usos que le estén dando a mi información y de presentar quejas ante la Superintendencia de Industria y Comercio.

En ese sentido, entiendo y acepto que cualquier consulta o reclamo en relación con el tratamiento de mis datos personales puede dirigirse a la Calle 81 No. 11 - 55 Torre Norte Piso 9 o al correo electrónico: datospersonales@rushbet.co 

Se me ha informado que el tratamiento de mis datos personales se realizará además de acuerdo con el marco de la Política de Tratamiento de Datos Personales de Rush Street Interactive Colombia S.A.S., la cual fue puesta en conocimiento por parte de RSI y declaro conocer y aceptar. Comprendo que dicha Política puede ser modificada en cualquier tiempo y que su consulta está abierta al público permanentemente a través de la página web www.rushbet.co, en el link “Política de Privacidad”.

 Declaro que he sido informado y soy plenamente consciente del carácter facultativo de las autorizaciones aquí referidas a los datos sensibles. Confirmo que este consentimiento ha sido libremente dado por mi y no he sido indebidamente presionado u obligado a otorgarlo.

What makes us great:
  • Comprehensive compensation
  • Work-life balance initiatives
  • Autonomy – we embrace personal freedom and responsibility
  • Creativity – we are open to new ideas of how we can be better
  • Growth – we want you to develop personally as well as professionally
  • Top-notch professionals who are passionate about what they doing
  • People-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity, and expression, marital status, family status, lifestyle, age, culture, religion, military, and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!

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