Player Support Executive (English/Chinese)

1 Month ago • All levels

Job Summary

Job Description

Providing customer support and technical issue resolution via email, chat, social media, and other online platforms. Handling multiple concurrent chat and email interactions, as well as outbound calls, while addressing queries from emails, social media, and other online platforms. Identifying, correcting, and advising on technical issues in the customer’s computer, mobile app, and/or video game console. Identifying trends in customer problems and providing clear feedback to team members based on independent testing. Escalating real-time issues to clients or supervisors.
Must have:
  • Fluency in verbal and written Chinese & English
  • Customer-focused mindset
  • Troubleshoot PC/console issues
  • Team player
  • Ability to deliver excellent customer service
  • Analyze information accurately
Good to have:
  • Asian language skills (TC/SC)
  • Appreciation of games is advantageous
  • In-depth gaming and PC/console troubleshooting support
Perks:
  • Medical
  • Regular hours
  • Casual attire (e.g. T-shirts)

Job Details

Description

RESPONSIBILITIES

  • Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
  • To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
  • Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.
  • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
  • Escalating real-time issues to client/supervisor.

Requirements

  • Able to work on weekends and public holidays based on shift roster schedule.
  • Fluency in verbal and written communication skills in Chinese & English with additional Asian language skills in either of the following (due to the need to handle queries and incoming tickets in these Asian languages):- TC/SC
  • Possess customer-focused mindset and able to troubleshoot PC/console issues via multiple channels such as email, chat, phone.
  • Appreciation of games is advantageous.
  • Meticulous team player with a results-driven personality.
  • Equipped with appropriate urgency to suit operational demands.
  • Ability to deliver excellent customer service quality utilizing soft skills
  • Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
  • Ability to solve and analyze information accurately with appropriate speed and guidelines
  • Team player
  • Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

Benefits

Medical, Regular hours, Casual (e.g. T-shirts)

Similar Jobs

Techland - Senior Game Programmer

Techland

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Months ago
quience - Project Manager, Customs and Trade Compliance (Hourly Contractor)

quience

United States (Remote)
2 Weeks ago
Daybreak Game Company LLC - Environment Artist

Daybreak Game Company LLC

Austin, Texas, United States (Remote)
6 Months ago
Toast - Finance Manager, Research and Development

Toast

New York, United States (On-Site)
1 Month ago
dun bradstreet - Account Manager

dun bradstreet

Frankfurt Am Main, Hessen, Germany (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Sierra - Product Designer

Sierra

San Francisco, California, United States (On-Site)
5 Months ago
Razer - Merchant Risk and Underwriting Specialist

Razer

Shah Alam, Selangor, Malaysia (On-Site)
1 Month ago
quience - Production Manager- Apparel

quience

Bengaluru, Karnataka, India (On-Site)
1 Month ago
lifechruh - Director of Strategy

lifechruh

Edmond, Oklahoma, United States (On-Site)
2 Weeks ago
cold symmetry  - Senior Environment Artist

cold symmetry

(Remote)
6 Months ago
Capgemini - Data Engineer

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Moonton  - Lead Concept Artist - Environment (Hangzhou)

Moonton

Hangzhou, Zhejiang, China (On-Site)
1 Week ago
nubank - Senior Product Manager

nubank

United States (Hybrid)
3 Weeks ago
Warner Bros Discovery - Senior Gameplay Programmer

Warner Bros Discovery

London, England, United Kingdom (Hybrid)
2 Months ago
Tactic studios - 3D Environment Artist

Tactic studios

Ontario, Canada (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

OKX - Team Lead, AML Operations

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
9 Months ago
PwC - Senior Associate/Manager, Deals Advisory

PwC

Kuching, Sarawak, Malaysia (On-Site)
9 Months ago
Sony Music Career - Digital Operation Executive

Sony Music Career

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Months ago
NXP - Die Attach Equipment Technician

NXP

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Year ago
OKX - Specialist, Card Chargeback Dispute & Investigations

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago
Western Digital - Senior Engineer, Magnetic Recording Engineering

Western Digital

Bayan Lepas, Penang, Malaysia (On-Site)
2 Months ago
Western Digital - Senior Engineer, Sputter Yield Engineering

Western Digital

Bayan Lepas, Penang, Malaysia (On-Site)
1 Month ago
Tencent - Payroll Associate

Tencent

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
7 Months ago
Fortra - Business Development Representative

Fortra

Malaysia (On-Site)
3 Weeks ago
OKX - Manager, Customer Service

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. Help us bring stories to the world. Join Side's global team of passionate gamers and contribute to top-notch game development.

Braga, Braga, Portugal (Remote)

Shinjuku City, Tokyo, Japan (Hybrid)

Bengaluru, Karnataka, India (On-Site)

Braga, Braga, Portugal (Remote)

Vanves, Île-de-France, France (On-Site)

São Paulo, State Of São Paulo, Brazil (On-Site)

São Paulo, State Of São Paulo, Brazil (Hybrid)

View All Jobs

Get notified when new jobs are added by Side

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug