Player Support Specialist

1 Month ago • All levels

Job Summary

Job Description

As a Player Support Specialist at Testronic, you'll be the first point of contact for gamers needing assistance. Your responsibilities include handling customer inquiries via various online channels (chat, email), providing effective solutions, and ensuring customer satisfaction. You will identify and assess customer needs, build strong relationships, and follow up to resolve issues. This role requires fluent English (C1/C2) and previous customer service experience. A passion for video games is a must. The position is fully remote and offers a casual, informal work environment.
Must have:
  • Fluent English (C1/C2)
  • Customer service experience
  • Passion for video games
  • Handle customer inquiries via chat/email
  • Provide effective solutions and follow-up
Perks:
  • International and multicultural environment
  • Friendly and open-minded teams
  • Fully remote job
  • Informal and casual environment

Job Details

Description

Hello adventurer!

We need your help to make gamers' lives better and easier!
We're looking for an outgoing and passionate person who will take on the role of a Player Support Specialist!

Your day at work will consist of:

  • Handling customer messages via online channels (i.e. chat, email) and providing the appropriate solutions and alternatives, following up to ensure resolution,
  • Identifying and assessing customer needs, to achieve satisfaction,
  • Building friendly relationships and trust with customer accounts through open and interactive communication.

Sounds interesting? If yes, read on!

You are a perfect match for us if you have previous experience in a customer-facing position and a deep passion for video games. You should know English fluently (C1/C2) and be located in Poland.

What we offer:

  • International and multicultural environment - seriously, think about any nationality and you will find its representative at Testronic.
  • Friendly and open-minded teams – we will support you, make you laugh, and help you level up your career.
  • Fully remote job.
  • Informal and casual environment, far from corporate standards.
  • Full-time role and Casual contract.

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Masovian Voivodeship, Poland

CD PROJEKT RED - Senior Technical Artist

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Months ago
PwC - Backend Developer/Consultant with German (freelance)

PwC

Warsaw, Masovian Voivodeship, Poland (Hybrid)
7 Months ago
Wargaming - Game Data Analyst (World of Tanks)

Wargaming

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Months ago
Techland - Lead Level Designer

Techland

Warsaw, Masovian Voivodeship, Poland (On-Site)
4 Months ago
Easy Brain - Ads Monetization Manager

Easy Brain

Warsaw, Masovian Voivodeship, Poland (Hybrid)
7 Months ago
Playtika - PHP Tech Lead

Playtika

Poland (Hybrid)
1 Month ago
PAPAYA - Technical Artist- Poland

PAPAYA

Warsaw, Masovian Voivodeship, Poland (Hybrid)
4 Months ago
Testronic - LQA Game Tester with Italian

Testronic

Masovian Voivodeship, Poland (On-Site)
1 Month ago
Tesla - Field Service Technician, Industrial Storage - Supercharging

Tesla

Swadzim, Greater Poland Voivodeship, Poland (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Leaders in Quality Assurance, Localization Services, Player Support, Compliance, and Certification, Testronic offers end-to-end Testing and QA solutions for the games industry. We're hiring! Visit our Careers page for all our open positions: https://careers.testroniclabs.com/. 

Testronic’s high standards have been protecting our clients and safeguarding the consumer experience since 1998. We ensure that our clients efficiently and securely deliver the highest quality consumer deliverables. Quality Matters to us. It has for 25 years. 

If you're looking for Testronic Film & TV, it is now known as Giant Worldwide (https://www.linkedin.com/company/giantww/mycompany/)

Warsaw, Masovian Voivodeship, Poland (Hybrid)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Mandaluyong, Metro Manila, Philippines (On-Site)

Metro Manila, Philippines (On-Site)

Louisiana, United States (On-Site)

Masovian Voivodeship, Poland (On-Site)

Japan (Remote)

View All Jobs

Get notified when new jobs are added by Testronic

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug