Player Support Specialist
Job Summary
Job Description
- Fluent English (C1/C2)
- Customer service experience
- Passion for video games
- Handle customer inquiries via chat/email
- Provide effective solutions and follow-up
- International and multicultural environment
- Friendly and open-minded teams
- Fully remote job
- Informal and casual environment
Job Details
Description
Hello adventurer!
We need your help to make gamers' lives better and easier!
We're looking for an outgoing and passionate person who will take on the role of a Player Support Specialist!
Your day at work will consist of:
- Handling customer messages via online channels (i.e. chat, email) and providing the appropriate solutions and alternatives, following up to ensure resolution,
- Identifying and assessing customer needs, to achieve satisfaction,
- Building friendly relationships and trust with customer accounts through open and interactive communication.
Sounds interesting? If yes, read on!
You are a perfect match for us if you have previous experience in a customer-facing position and a deep passion for video games. You should know English fluently (C1/C2) and be located in Poland.
What we offer:
- International and multicultural environment - seriously, think about any nationality and you will find its representative at Testronic.
- Friendly and open-minded teams – we will support you, make you laugh, and help you level up your career.
- Fully remote job.
- Informal and casual environment, far from corporate standards.
- Full-time role and Casual contract.
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About The Company
Leaders in Quality Assurance, Localization Services, Player Support, Compliance, and Certification, Testronic offers end-to-end Testing and QA solutions for the games industry. We're hiring! Visit our Careers page for all our open positions: https://careers.testroniclabs.com/.
Testronic’s high standards have been protecting our clients and safeguarding the consumer experience since 1998. We ensure that our clients efficiently and securely deliver the highest quality consumer deliverables. Quality Matters to us. It has for 25 years.
If you're looking for Testronic Film & TV, it is now known as Giant Worldwide (https://www.linkedin.com/company/giantww/mycompany/)
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