マーケティング&セールス・モビリティサービスシステム:PM/ビジネスアナリスト業務(一般層 課長代理職、チームリーダー)

7 Months ago • 5 Years + • Administrative

Job Summary

Job Description

Nissan is seeking a Marketing & Sales Mobility Service Systems PM/Business Analyst (Acting Section Manager, Team Leader) to lead and manage multiple projects. Responsibilities include reforming business processes, leveraging digital technologies for enhanced customer experience, and developing systems for customers who have considered or purchased Nissan vehicles. The role encompasses both Marketing & Sales (M&S) and Mobility Services (MS) areas. M&S involves project management, stakeholder engagement, and system development for global systems. MS focuses on the planning, development, and operation of service platforms for connected car services (CCS) and mobility services (MS), including cloud applications and customer/operator applications. The ideal candidate will possess strong project and people management skills, experience in business process visualization and data modeling, and excellent communication skills.
Must have:
  • System development experience (ToB, ToC)
  • Business process reform/design experience
  • Project management skills
  • People management skills
  • Data modeling experience
  • Excellent communication skills
Good to have:
  • Experience managing multiple projects simultaneously
  • Advanced English communication skills
  • Experience with automotive infotainment/telematics or IoT
  • Deep understanding of digital platforms
Perks:
  • Remote work possible
  • Car commuting possible
  • Full childcare leave and reinstatement system
  • On-site daycare center

Job Details

【職務内容/Main Tasks】

マーケティング&セールス・モビリティサービスシステム部では日産車検討/購入されたお客様及びMobilityサービスをご利用されているお客様へ各種サービスを提供するためのシステムやマーケティング&セールスの業務プロセスを支えるシステムの開発・運用をしています。

●M&S領域:プロジェクトマネージャーとしてマーケティング&セールス部門ユーザーと協業し、業務プロセスの改革やデジタルを活用しより洗練されたCustomer Experienceの提供をするためのシステム開発を複数プロジェクトリードします。Digitalを活用した新しい取り組みであるため、積極的な提案・ステークホルダーの巻き込みが必要です。
ビジネスプロセスの可視化、データモデリング、システム開発等の経験を踏まえた、プロジェクトマネジメントスキル及びチームとして成果を最大化するピープルマネジメントスキルが必要です。
●モビリティ領域:コネクテッドカーサービス(CCS)やモビリティサービス(MS)を軸にしたサービスプラットフォームの企画・開発・運用を行います。CCSシステムには、NIMコネクテッドカーの遠隔操作やプローブによるデータ収集を行うクラウドアプリケーションや、お客様に新しい体験を提供するための顧客・オペレーター向けアプリケーション(Webポータル、スマートフォンアプリケーションなど)が含まれます。MSシステムには、カーシェアリング、マイクロトランジット、ロボタクシーサービスなどの多様なモビリティサービスを提供するためのモビリティサービス管理とフリート管理が含まれます。今後さらなるサービスビジネスの拡張に対応できることを目指しています。

Marketing & Sales・Mobility Service Systems Department develops and operates systems to provide various services to customers who have considered / purchased Nissan vehicles and customers who are using Mobility services, and systems that support marketing & sales business processes. 
●M&S area:As a project manager, we collaborate with users in the marketing & sales department to lead multiple projects in system development to reform business processes and utilize digital to provide a more sophisticated Customer Experience. Since this is a new initiative that utilizes Digital, it is necessary to actively make proposals and involve stakeholders. Based on experience in business process visualization, data modeling, system development, etc., project management skills and people management skills that maximize results as a team are required.
●Mobility area:Our team plans, develops and operates service platforms centered on connected car services (CCS) and mobility services (MS). CCS systems include cloud applications for remote control of NIM connected cars and data collection with probes, as well as customer and operator applications (web portals, smartphone applications, etc.) to provide customers with new experiences. MS system includes mobility service management and fleet management to provide a variety of mobility services such as car sharing, microtransit and robotaxi services. We aim to be able to respond to further expansion of the service business in the future."
 

【アピールポイント/Selling point of this position】

●M&S領域:
・日本向けのシステムだけでなく,海外拠点でも使用されるグローバルシステムも開発しています。システム開発・導入を通じて様々な国々のメンバーと協業を通して国際感覚を身に着けることが可能です。
・スクラッチ開発,パッケージ開発,モバイル開発。プロジェクトの大小様々なプロジェクトがあるため,多様なキャリア・成長機会があります。
・日産自動車全Functionのシステムサポートを実施しているため,プロジェクトを通じて会社全体の活動を俯瞰して把握できる。
●モビリティ領域:日産では、次世代のテレマティクスサービスを開発し、世界で100%つながるクルマの提供を目指しています。
・テレマティクスサービスは、車両とセンターとアプリケーション(Webポータル、スマートフォンアプリケーションなど)をワイヤレスでつなぎ、お客様に新たな体験を提供しています。
・開発チームは業務部署や開発部署などの他部署との連携を伴うチームリーダー業務を担当していただきます。
 -様々なサービス要件をシステム開発に必要な要件へ落とし込み、技術的実現性を提案する。
 -オフボード開発領域と車両開発との整合が必要な領域を意識し高品質なサービスを提供する。
 -各Regionの特徴に併せたセンターシステムを提案・展開する。
・オペレーションチームメンバーは以下を担当していただきます。
 -SLAに基づいてサービスを提供するためのシステムのキャパシティの監視と管理を行う。
 -サービス・プロバイダーやベンダーを管理し、サービスの品質とコストを最適化する
 -カスタマーセンターから寄せられるインシデントやサービストラブルに対応し、技術的な観点から問題を解決する。
------------------------------------------
・リモートワーク可能
・自動車通勤可能
・充実した育児休暇・復職制度
・託児所あり

https://www.nissanmotor.jobs/japan/MC/ISIT/


●M&S Area:
・ We are developing not only systems for Japan but also global systems that are used at overseas bases. Through system development and introduction, it is possible to acquire an international sense through collaboration with members from various countries. 
・ Scratch development, package development, mobile development. Since there are various projects, large and small, there are various career and growth opportunities.
・ Since we provide system support for all Nissan Functions, we can get a bird's-eye view of the activities of the entire company through the project.
●Mobility Area:Nissan is developing next-generation telematics services and aims to provide cars that are 100% connected worldwide.

Telematics services wirelessly connect vehicles to centers and applications (web portals, smartphone applications, etc.) to provide customers with new experiences.
The development team will be in charge of team leader work that involves cooperation with other departments such as business departments and development departments.
-Propose technical feasibility by incorporating various service requirements into the requirements required for system development.
-Provide high-quality services while being aware of areas that require alignment between off-board development areas and vehicle development.
-Propose and develop a center system that matches the characteristics of each region.

In addition, the operation team members will be in charge of the following.
  -Monitor and manage system capacity to provide services based on SLAs.
  -Manage service providers and vendors to optimize service quality and cost
  -Respond to incidents and service troubles received from the customer center and solve problems from a technical point of view.
------------------------------------
・ Remote work is possible
・ Car commuting is possible
・ Full childcare leave and reinstatement system
・ There is a daycare center in the office

https://www.nissanmotor.jobs/japan/MC/ISIT/

【Must 登録資格(経験/資格など)/Skills and Experience Required】

●M&S領域:
・IT部門、ITベンダー、コンサルティングファーム、SIerにてシステム開発経験(toB,toC問わず)
  Lより親和性が高い領域:保険、小売、マーケティング、流通、デジタル広告系のアプリケーション
・IT部門、ITベンダー、コンサルティングファーム、SIerにて自社あるいは顧客の業務改革/業務設計に関する経験(toB,toC問わず)
●モビリティ領域:
・IT部門、ITベンダー、コンサルティングファーム、SIerにてシステム開発経験(toB,toC問わず)
  Lより親和性が高い領域:WEB、小売、流通、車載システム領域のアプリケーション
  (例:ECサイト、決済、顧客管理、受発注管理、車載向けカーナビなど)
・IT部門、ITベンダー、コンサルティングファーム、SIerにて自社あるいは顧客の業務改革/業務設計に関する経験(toB,toC問わず)

- TOEIC

600

●M&S area:
・System development experience in IT department, IT vendor, consulting firm, SIer (regardless of toB or toC)
   Areas with higher affinity: Insurance, retail, marketing, distribution, digital advertising applications
・Experience in business innovation/design, either in-house or for clients in IT department, IT vendor, consulting firm, SIer (regardless of toB or toC) 
●Mobility area:
・ System development experience in IT department, IT vendor, consulting firm, SIer (regardless of toB or toC)
   Areas with higher affinity: Applications in the WEB, retail, distribution, and in-vehicle system areas
   (Example: EC site, payment, customer management, order management, in-vehicle car navigation system, etc.)
・Experience in business innovation/design, either in-house or for clients in IT department, IT vendor, consulting firm, SIer (regardless of toB or toC)

- TOEIC

600

【Want 登録資格(経験/資格など )/Skills and Experience Required】

●M&S領域:
<経験>
・5年以上のシステム開発のプロジェクトマネジメント経験があり、同時に複数のプロジェクトをマネジメントした経験があること。
<スキル>
・英語力:英語圏の事業部や海外パートナーとのやりとりに必要な高度な口頭及び書面でのコミュニケーションスキル。                                                                                                     
・コミュニケーションスキル:様々なステークホルダーとのコミュニケーション、交渉するスキル。
●モビリティ領域:
・システムエンジニアリングのライフサイクルとプロセスにおける実践的なエンドツーエンドの開発経験。
・自動車のインフォテイメント/テレマティクスまたはIoTの経験。
・デジタルプラットフォームへの深い理解。(ISITインフラトレンド、データマネジメント、アナリティクス)

- TOEIC

730

●M&S area:
<Experience>
・ Has more than 5 years of experience in system development project management, and has experience in managing multiple projects at the same time.
<Skill>
・ English proficiency: Advanced oral and written communication skills required for communication with English-speaking divisions and overseas partners.
・ Communication skills: Skills to communicate and negotiate with various stakeholders.
●Mobility area:
・ Practical end-to-end development experience in the life cycle and process of system engineering.
・ Automotive infotainment / telematics or IoT experience.
・ Deep understanding of digital platforms. (ISIT Infrastructure Trends, Data Management, Analytics)

- TOEIC

730

Nissan Corporate site

Nissan YouTube link

Global Career site

プロジェクトデリバリー

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About The Company

Nissan is more than a car company. We are an innovation company. We take the most innovative thinking in the industry and combine it with performance, value, efficiency, safety and style. The result: Cars that thrill you every time you get behind the wheel. With over 150 million vehicles produced globally, Nissan continues with the goal to enrich the lives of our employees and customers alike.

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