Policy Enforcement Manager, Harassment, YouTube Trust and Safety
Job Summary
Job Description
- Bachelor's degree or equivalent experience
- 2+ years experience in relevant fields
- Experience in program management, policy analysis, and data analysis
- Content review and guideline enforcement
- Cross-functional collaboration and communication
- Master's degree
- SQL, dashboard building, data visualization
- Scripting/programming experience (Python)
- Experience in content policy, anti-abuse, and reviewing online content
- Excellent communication and presentation skills
- Bonus
- Equity
- Benefits
6 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
- Experience in three or more of the following areas: Program Management, Policy Analysis, Policy Implementation, Operations Management, Escalation Management, Stakeholder Management.
- Experience with data analysis and spreadsheet software.
Preferred qualifications:
- Master's degree or equivalent practical experience.
- Experience in SQL, building dashboards, data collection, visualization/dashboards, or experience in a scripting/programming language (e.g., Python).
- Experience in content policy, anti-abuse, and reviewing online content.
- Experience with identifying abuse trends or working in news or policy.
- Excellent communication and presentation skills and the ability to influence cross-functionally at various levels.
About the job
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a Policy Enforcement Manager, you work with a global team from Policy, Enforcement, Product, Engineering, Tools, Legal and other teams to prevent violative content from appearing on the site. With tools and technology, you evaluate abuse trends and quality within vendor operations, and develop solutions to address quality, workflows and processes. You review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities.
This role will review graphic, controversial, and offensive video content in line with YouTube’s Community Guidelines.You will be required to work on-call on weekends and holidays.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .
Responsibilities
- Track and monitor performance against metrics, turning data into stories for cross-functional teams.
- Manage content escalations, providing data and insights and implementing solutions. Review graphic, controversial and offensive content in-line with YouTube’s Community Guidelines.
- Research and stay up-to-date on key trends and suspicious patterns across policy areas. Ensure implementation of policy by drafting guidelines for reviewers.
- Oversee enforcement quality across policy areas, including calibrations with vendor teams. Work cross-functionally, and keep the users safe while protecting free speech.
- Provide operational and policy expertise to our Product, Engineering, and User Experience teams. Support the development of automated enforcement solutions.
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