Policy & Operations Manager, Trust & Safety

3 Months ago • All levels • Operations • $160,000 PA - $192,000 PA

Job Summary

Job Description

The role focuses on building and leading critical functions within the Trust & Safety team to ensure the trustworthiness and safety of AI models and the workforce building them. Responsibilities include detecting fraud, developing mitigation strategies, analyzing fraud vectors, and creating policies. The role involves collaborating with engineering and product teams, establishing operational workflows, and leading cross-functional projects. The candidate will work with multiple teams across the company to refine and implement Trust & Safety policies.
Must have:
  • Experience in trust & safety, operations, and policy development.
  • Undergraduate or graduate degree from a top university in a relevant field.
  • Experience with common control frameworks like risk assessments.
  • Experience solving problems across multiple functions and stakeholders.
  • Experience in operationalization and scalable solution development.
  • Strong analytical skills and data analysis capabilities.
  • Experience with SQL and/or another database language.
  • Excellent leadership, problem-solving, and communication skills.
Good to have:
  • 5+ years of experience in product policy development and operations.
  • Experience developing and delivering information to technical audiences.

Job Details

Scale is at the forefront of Generative AI and the development of AI applications. Accelerating the adoption of AI necessitates that models are trusted and safe, and ensuring that the workforce building those models is supported. We’re seeking a highly motivated and experienced leader to build out critical functions of our Trust & Safety team.

 

We are growing operations rapidly, on-boarding new customers, and launching products all the time. This raises new strategic questions we need to answer as well as tactical challenges we need to overcome. You will be part of a highly motivated team of operators and collaborators who will ensure Trust and Safety of all of Scale’s platforms and contributors.

 

The blend of Trust & Safety expertise, experience in Policy Development & running operations teams, cross-functional leadership and technical collaboration make this a unique and exciting role that will provide an opportunity to work with multiple teams (e.g., Engineering, Marketing, Operations, Analytics, and several others) across the company and around the globe.

You will:

  • Be at the forefront of fraud detection, understanding emerging risks and developing mitigation strategies
  • Analyze fraud vectors and develop policies that allow us to better action bad actors on our platform
  • Collaborate with partners in engineering and product teams to build advanced systems to fight abuse
  • Establish and evolve appropriate operational workflows 
  • Lead cross-functional projects with diverse stakeholders (Engineering + Ops + Go-to-Market) to refine and evolve our Trust & Safety Policies and implement them

Ideally you'd have:

  • Industry experience in trust & safety, operations, and policy development
  • An undergraduate degree from a top university in an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree from a top university in Engineering, Economics, or Business
  • Experience with common control frameworks (e.g., risk assessments, regulatory review, compliance requirements analysis, etc.).
  • Experience solving problems across multiple functions and stakeholders
  • Experience in the operationalization and/or development of scalable solutions and structure within a complex environment
  • Data Analysis: Strong analytical skills are required, preferably with experience in using data analysis tools or software. 
  • You should be capable of interpreting complex data, identifying trends, and making data-driven decisions.
  • Experience with SQL and/or another database language, understanding and hands-on experience with SQL and/or another database language, ability to handle, analyze, and interpret large datasets is preferred.
  • Excellent leadership, problem-solving, and written/verbal communication skills; ability to challenge and apply these skills in a wide variety of situations, including executive briefings

Nice to haves:

  • 5+ years of professional experience in product policy development & operations roles 
  • Experience developing and delivering information to technical audiences

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