Principal Product Manager - Defender for Office 365 CXE

Are you looking for an engineering product group role where you get to work directly with customers to help them protect themselves from Cybercrime? Are you excited to make the world a safer place for all as you drive usage and return on investment of Microsoft Advanced security capabilities? Do you want to be help build one of the company’s fastest growing businesses? If so, then we are looking for you!

The workplace continues to transform — from changing employee expectations to more diverse and globally distributed teams, to new challenges with hybrid work, to an increasingly complex threat landscape and ever more dangerous and well-funded threat actors. From these trends, we are seeing a new culture of work emerging. Our customers are telling us they are looking to empower their people with innovative technology to embrace a more modern culture of work, and prioritizing security above all else.

To do so, we must help customers quickly onboard to our services, deliver top-notch customer responses to queries from their onboarding teams and drive a great customer and partner experience overall. In addition we need to foster a data-driven customer/engineering feedback loop measured in minutes. We are focused on scaling out to meet these challenges in the face of incredible growth.

The Microsoft Threat Protection Customer Adoption Team is looking for a strong, motivated, independent and energetic Principal Program Manager to make a big personal impact on the Microsoft Defender for Office 365 experience. You will work as part of a global PM team that drives usage, builds the case for product innovation, evolution and improvements; and ultimately builds scalable motions to give the Microsoft Field the engineering assistance and technical support they need to get customers to fully realize the value of our security stack.

To continue to improve the product and the experience security teams have with it, we must help win customers over, help them see the remarkable value we have to offer, help them quickly onboard to our services, deliver top-notch customer responses to queries from their onboarding teams and drive a great customer and partner experience overall. In addition, we need to foster a data-driven customer/engineering feedback loop measured in minutes. We are focused on scaling out to meet these challenges in the face of incredible growth.

The Customer Acceleration Team helps onboarding our largest and more strategic customers, gathering requirements, helping with feedback, and using data to drive feedback and product truth back to our core product management and engineering teams. We are focused on scaling out to meet these challenges in the face of incredible growth. As a part of the team, you will roll up your sleeves to give technical deep dives, troubleshooting and expertise to help enable our customers to deploy, consume and use our Forester leading security capabilities. Great collaboration is a must as a key outcome is to contribute to great success for our customers, our engineering team, our research team and all many other peer teams across the company. 

As a Principal PM for the Microsoft Defender for Office 365 Customer Adoption Team, you will uncover key insights, drive measurable improvements in the product in partnership with Product Managers, Engineers and Security Researchers, as well as leverage that to build scalable and repeatable processes that enable the broader Microsoft ecosystem to deliver outstanding service onboarding and value realization for Microsoft security solutions. This role will require strong and collaborative working relationships with internal Engineering and Delivery teams as well as Partner organizations.

You will establish a rhythm with internal stakeholders to share and prioritize recommended changes to:

-             Adoption guidance and best practices

-             Product roadmap prioritization

-             New product investments

-             Scale programs in and out of product

Analyze and identify systemic areas for improvement across people, process and technology in delivering the onboarding and SOC enablement experiences for Microsoft Defender for Office. Coordinate and organize findings with the engineering team and Security Research to turn those findings into actionable insights that drive improvements.

Help the team to drive “continuous improvement” of adoption processes and product evolution aimed at making the team and the product more effective and efficient in delivering results. Interpret product and customer data and generate presentations for senior engineering executive reports, meetings and presentations.