Principal Technical Architect

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• We are currently looking for Lead and Principal level Pre-Sales Technical Architects in the Consumer Business Services vertical.

  Team & Role Description:
  Salesforce’s pre-sales Technical Architects are the solutions team members who know what’s possible and how to make it happen, no matter how sophisticated the challenge appears to be. Their domain and product knowledge allows them to serve as domain experts on the account team, not only in terms of product and domain knowledge, but also in how to craft the right solutions to satisfy both business and IT buyers. They are not afraid to dig into the inner workings of our platform to answer an exciting question or address an objection, and are equally comfortable speaking to a room of software developers as they are to the CIO. They are willing to be honest about potential challenges and always keep the long-term success of the customer in mind. People who enjoy both working with technology in a deep way and relating to people will excel in this role. Curiosity, communication, and capacity for learning, are key pillars for successful Technical Architects.Your Impact
  The most effective Technical Architects focus on these areas of impact:

  • Work with customers in their aligned vertical or market segment to address and tackle a wide variety of technical challenges, using the industry -leading capabilities of the Salesforce Platform and portfolio solutions.
  • Develop relationships with customer IT partners, and help them to understand how the Salesforce platform fits into their overall technology strategy.
  • Act as a trusted advisor, and guide customers towards solutions that have the greatest likelihood of long-term success.
  • Hone knowledge of the Salesforce platform through hands-on training and exploration in the areas of customization, integration, and service delivery, and support our account-aligned solution engineers when this deeper level of expertise is needed to tackle customer challenges.
  • Promote the value proposition, benefits, and advantages, of the Salesforce Platform including Hyperforce, Data Cloud, Einstein AI, Mulesoft, Slack and more. Educate customers and peers on the possibilities of building and customizing Platform applications.
  • Understand and advise on the broad ecosystem of ISV and partner solutions that collaborate and integrate with Salesforce.
  • Guide deal strategy by providing insight into the technical buyer, and craft influence strategies that resonate with this audience.
  • Keep current with both partner and competitive technologies in order to put proposed solutions into the context of the broader technology landscape.
  • Highlight insights from customer conversations with our product teams to help ensure we are moving in the direction of market needs.
  • Share your knowledge, best practices, and lessons learned with the broader solution engineering teams to multiply the impact of your work.
  • Continue to develop yourself as a technologist and as a presales professional in an encouraging, collaborative team environment.

  Baseline Requirements:

  • Ability to understand business & IT department requirements, translate those business needs into a compelling solution, and present your recommendations to executive, technical, and business audience.
  • Deep knowledge of enterprise software applications and their delivery
  • Some coding experience and a willingness to work with code (Apex, Node, Go, R, Java or C#, JavaScript, python, Ruby, etc.)
  • Database and data management fundamentals
  • Web and mobile application development and architecture
  • Application lifecycle management
  • Integration principles and tools
  • Enterprise data management tools and methods
  • Process orchestration
  • Principles of network, application, and information security
  • Strong oral, written, presentation, and interpersonal communication and relationship skills.
  • Strategic problem solver, thought leadership and comfort communicating with executive audiences.
  • Excellent time management skills and the ability to support multiple, concurrent projects.
  • Lifelong learner, inquisitive, practical, and passionate about technology and sharing knowledge.
  • Willing and able to travel domestically.
  • Bachelor’s degree in Computer Science, MIS, Software Engineering, Electrical Engineering, Data Science, Management Information Systems, other STEM degrees or equivalent work experience. Graduate study a plus.

  Preferred Requirements:

  • Experience working as an architect, solution engineer, IT consultant or developer in a customer facing role that provided differentiated software technology solutions. We are open to a variety of backgrounds.
  • Experience in roles that required working hands-on to build, implement, administrate, or maintain enterprise software (e.g. software engineer, implementation architect, integration architect, or similar).
  • Understanding of risk mitigation, compliance and security.
  • Experience with design thinking, persona-based discovery or other innovation techniques.
  • Proven experience in a specific field, vertical or market segment is helpful.
  • Knowledge of the Salesforce platform, including Salesforce Certifications and/or Trailhead Superbadges

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