Principal User Researcher

1 Month ago • 8 Years + • Research Development

Job Summary

Job Description

Sharkmob, an innovative AAA video game company focused on engaging multiplayer experiences, is seeking a Principal User Researcher. This role involves leading research efforts, mentoring teammates, and aligning user research activities across multiple projects to drive player-centric game development. The company's research lab utilizes traditional methods like usability testing and playtests to gather insights and inform data-driven decisions. The Data, User Research, and Design teams collaborate to interpret player behaviors and conduct extended research with universities. The Principal User Researcher will be responsible for developing and promoting user research practices, designing studies, executing tests, and guiding game teams in research strategies throughout the game lifecycle.
Must have:
  • 8+ years of experience in user research or usability testing
  • Experience in mentoring or leading teams
  • Bachelor's degree or equivalent industry experience
  • Excellent written and verbal communication skills
  • Extensive experience with user interviews, surveys, moderating research sessions, and usability tests
  • Strong analytical skills with background/coursework in statistics
Good to have:
  • Passion for video games
  • Experience in game development or entertainment industry
  • Experience with shooter or live service games
  • Experience in quantitative methods
Perks:
  • Inclusive team environment
  • Shared ownership
  • Opportunity to create great games
  • Fun work environment

Job Details

Sharkmob is an innovative AAA video game company dedicated to creating engaging multiplayer experiences. Our research lab focuses on understanding what drives players and enhances their enjoyment. We collect insights using traditional research methods, whether through usability testing or playtests, to guide our developers in making data-driven decisions. Our Data, User Research, and Design teams work closely to interpret player behaviours and conduct extended research in collaboration with local universities.

As a Principal User Researcher, you will be the craft expert who leads research efforts and mentor teammates. You will also align user research activities across multiple projects, driving player-centric game development.

Key Responsibilities

  • Actively share knowledge and maintain key stakeholder relationships.
  • Develop, promote, and ensure good user research practices.
  • Design studies using experimental design and research methodology.
  • Ensure User Researchers have the necessary tools and resources.
  • Execute tests, analyses, reports, and presentations.
  • Guide game teams in planning user research strategies for the lifecycle of their games.
  • Promote collaboration between Data, UX, Design, and Marketing teams.
  • Provide consultative support and guidance to senior stakeholders.
  • Mentor and upskill User Researchers in all areas of the craft.
  • Support development teams in taking a user-centred, evidence-based approach to research.

Your Experience & Requirements

  • 8+ years of experience in user research or usability testing.
  • Experience in mentoring or leading teams.
  • Bachelor's degree or higher in experimental/social/cognitive psychology, human-computer interaction, or equivalent industry experience.
  • Excellent written and verbal communication skills.
  • Extensive experience with user interviews, surveys, moderating research sessions, and usability tests.
  • Passion for video games is beneficial, and experience in game development or the entertainment industry is desirable.
  • Strong analytical skills with a background or coursework in descriptive and inferential statistics.

Bonus points

  • Experience with shooter or live service games.
  • Experience in quantitative methods.

Who we are

Sharkmob was founded in 2017 and is headquartered in Malmö, Sweden. We are currently working on Exoborne – a Sharkmob original game. We have previously released Bloodhunt – a battle royale shooter set in the Vampire: The Masquerade universe. We develop games for PC and console, using Unreal 5 to power our vision and ambition.

At Sharkmob, we are committed to building an inclusive team that represents diverse backgrounds, perspectives, and skillsets – because we believe that helps us create great games. We welcome all candidates who are aligned with our core values of shared ownership, great games, and, last but not least – having fun! We hope you want to join us on our adventure and become a part of our crew. You can find more great perks of being a crew member. If you want to know more about Sharkmob and our projects, visit our homepage.  

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About The Company

Sharkmob is a game development company with studios located in Malmö, (Sweden) and London (UK).


Currently, we are working on two major projects: Exoborne – a Sharkmob original game created in Malmö, is a tactical, open-world extraction shooter set in a United States torn apart by apocalyptic forces of nature. The second project, developed in London, is another Sharkmob original IP yet to be announced. Our first game Bloodhunt - a battle royale set in the Vampire: The Masquerade universe, was released on 27 April 2022. 

 

We are fortunate to work with things we are passionate about and we have the privilege of creating entertainment for others to enjoy. We believe that if we have fun making games, people will have fun playing them. Fun is also about daring to do mighty things that allow us to reach levels of achievement we otherwise can't. All things said we want a fun, professional experience & so we all must lead by example.


We want everyone to feel like they have a stake in the games we make. Our games are not the brainchild of a few people - we own them together. Everyone’s contributions, opinions, and feedback matter. For this to work everyone needs to respect the big picture and high-level goals of the project. Shared ownership is at the heart of the Sharkmob adventure.


We embrace a system of "disagree and commit". This means that we accept that we might not always get our way but we wholeheartedly support decisions we make as a team. Doing more with less and making an extra effort to find the optimal way forward is always valued. We rely on smart decisions to take us further than otherwise possible. Making games is kind of like rocket science; but harder!

Malmö, Skåne County, Sweden (On-Site)

Malmö, Skåne County, Sweden (On-Site)

Malmö, Skåne County, Sweden (On-Site)

Malmö, Skåne County, Sweden (On-Site)

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