Principal UX Researcher, Mixed Methods

• You will collaborate with Point of Sale Leadership Triad (Product, Design & Engineering) to identify areas of confidence & risk in the roadmap and craft a plan to address them
• You will scope, plan and conduct high-value UX research throughout the product development process, from generative to evaluative, crafting multi-method approaches to inform solutions to complex problems, employing your quantitative and qualitative expertise as needed
• You will evangelize research insights & create a shared awareness of user needs (both restaurant & guest) across teams in your domain to drive user-centered strategy and decision-making
• You will exemplify great research practices for your cross-functional teams; delegate, mentor, coach and provide guidance to others as needed to level up learning competencies
• You will conduct competitive analyses and stay up to date with industry trends to inform product development decisions

• 5+ years experience in industry conducting applied research on consumer products
• 5+ years experience as a researcher on an end to end product – creating strategic research vision, defining and tracking user experience goals and metrics, and leading execution on projects
• Demonstrated ability to use collaboration & influence to lead the research strategy for a product area and connect that to a broader product vision, including identifying & prioritizing research needs
• Demonstrated ability to use systems thinking to build out research infrastructure, defining cadences, processes and best practices
• Executive level presentation storytelling using influence & communication to drive user-centered strategy & design
• Deep and broad research toolkit - experience with generative research, workshop facilitation, concept testing, unmoderated methods, evaluative research and measurement, with deep expertise in at least one method
• Experience with unmoderated testing tools (ex. UserTesting) & survey tools (ex. Qualtrics)
• Experience conducting research in B2B environments, ideally including high-complexity experiences combining hardware and software

1. You have a founder’s mentality: and exhibit ownership of outcomes over outputs. You own the quality and outcomes associated with full end to end experiences.
2. You lift others up: and recognize you don’t have to be a manager to engage and exhibit true leadership. You find formal ways to utilize your personal skill set to uplevel those around you.
3. You drive action through influence: and appreciate that building trusting and productive relationships with those around you is integral to driving action. You build strong relationships to enact influence throughout the entirety of the area of the business you work within.
4. You build strong perspectives: and guide yourself and your teams to make good decisions quickly and often. You collaboratively make well informed decisions with large scale impact across the area of the business you work within.
5. You raise the bar: and commit to continually improving the technical skills relevant to your role. You find large scale, creative methods to continually build your skill set.

*Bread puns encouraged but not required