Principal UX Researcher, Mixed Methods
Job Summary
Job Description
Toast is seeking a Principal UX Researcher to lead research for their Point of Sale (POS) teams. This role is crucial in understanding the needs, preferences, and behaviors of restaurant owners, staff, and guests to design exceptional user experiences. The researcher will collaborate with Product, Design, and Engineering leadership to identify roadmap risks and opportunities, conducting generative and evaluative research using mixed methods. Responsibilities include evangelizing research insights, fostering user-centered strategy, and mentoring other researchers. The ideal candidate will have a founder's mentality, a drive to uplift others, and strong communication skills to influence user-centered strategy and design.
Must have:
- 5+ years of industry experience in applied research.
- 5+ years as a product researcher with strategic vision.
- Demonstrated ability to lead research strategy.
- Experience with systems thinking for research infrastructure.
- Executive-level presentation and storytelling skills.
- Deep and broad research toolkit (qualitative & quantitative).
- Experience with unmoderated testing and survey tools.
- Experience conducting research in B2B environments.
Good to have:
- Experience with complex hardware and software interactions.
Perks:
- Competitive compensation and benefits programs.
- Means to a healthy lifestyle.
- Flexibility to meet changing needs.
- Hybrid work model fostering collaboration.
5 skills required
Job Details
About Toast
Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. We build experiences that help make operating and growing a restaurant and delighting guests easier and scalable. It’s why tens of thousands of restaurant locations love Toast.
About The Roll*
We’re looking for a Principal UX Researcher to lead research for our Point of Sale (POS) teams. As the researcher for POS, you will play a critical role in comprehending the needs, preferences, and behaviors of Restaurant Owners, Staff, and Guests to help drive the design of extraordinary user experiences. These teams focus on delivering cohesive device software experiences that simplify complex actions, drive efficiency and empower restaurant employees to delight guests. You’ll join a diverse, multidisciplinary team of problem solvers creating with purpose; to enable restaurants with the tools they need to do what they love and thrive.
- You will collaborate with Point of Sale Leadership Triad (Product, Design & Engineering) to identify areas of confidence & risk in the roadmap and craft a plan to address them
- You will scope, plan and conduct high-value UX research throughout the product development process, from generative to evaluative, crafting multi-method approaches to inform solutions to complex problems, employing your quantitative and qualitative expertise as needed
- You will evangelize research insights & create a shared awareness of user needs (both restaurant & guest) across teams in your domain to drive user-centered strategy and decision-making
- You will exemplify great research practices for your cross-functional teams; delegate, mentor, coach and provide guidance to others as needed to level up learning competencies
- You will conduct competitive analyses and stay up to date with industry trends to inform product development decisions
The right ingredients* (Requirements)
- 5+ years experience in industry conducting applied research on consumer products
- 5+ years experience as a researcher on an end to end product – creating strategic research vision, defining and tracking user experience goals and metrics, and leading execution on projects
- Demonstrated ability to use collaboration & influence to lead the research strategy for a product area and connect that to a broader product vision, including identifying & prioritizing research needs
- Demonstrated ability to use systems thinking to build out research infrastructure, defining cadences, processes and best practices
- Executive level presentation storytelling using influence & communication to drive user-centered strategy & design
- Deep and broad research toolkit - experience with generative research, workshop facilitation, concept testing, unmoderated methods, evaluative research and measurement, with deep expertise in at least one method
- Experience with unmoderated testing tools (ex. UserTesting) & survey tools (ex. Qualtrics)
- Experience conducting research in B2B environments, ideally including high-complexity experiences combining hardware and software
About You
You are a dynamic leader with proven impact in previous roles who is ready and willing to take on new challenges! You’re excited to join the remotely distributed group of product designers, user researchers, design ops leaders, and product managers that compose the Toast Design team. You embody the tenets that drive Toast’s Design practice:
- You have a founder’s mentality: and exhibit ownership of outcomes over outputs. You own the quality and outcomes associated with full end to end experiences.
- You lift others up: and recognize you don’t have to be a manager to engage and exhibit true leadership. You find formal ways to utilize your personal skill set to uplevel those around you.
- You drive action through influence: and appreciate that building trusting and productive relationships with those around you is integral to driving action. You build strong relationships to enact influence throughout the entirety of the area of the business you work within.
- You build strong perspectives: and guide yourself and your teams to make good decisions quickly and often. You collaboratively make well informed decisions with large scale impact across the area of the business you work within.
- You raise the bar: and commit to continually improving the technical skills relevant to your role. You find large scale, creative methods to continually build your skill set.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success. At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds. The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals. Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Pay Range
$160,000—$256,000 USD
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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