Print Graphic Coordinator

Responsibilities:

● Process and release online orders to vendors within the Ship To Your Door

● Process and release online orders to vendors within the Vehicle Wrap Vendor

● Facilitate communications between Vendor contact(s)

● Troubleshoot and problem solve independently and quickly

● Alert customer service quality issues using zendesk

● Perform preflight and fix and catch file issues using pitstop prior to releasing to vendor(s)

● Communicate to various vendors on job assignments, sign off on vendor proofs (QC reports), quality control checks and managing the vendor portal

● Document Vendor KPI feedback to Team Lead of Production

● Effectively use ZenDesk, Ansira App, Adobe Pit stop and Harvest software

● Responsible for Vendor Application management efficiency

● Place Online/Offline orders to offline vendor portals

● Back up Mid Level Production Coordinator in Direct Mail portal

● Facilitate communications between Vendor contact(s)

● Troubleshoot and problem solve independently and quickly

● Schedule drop shipments for Every Door Direct Mail / Direct Mail orders and provide all documentation to mail vendors as a back-up

● Alert customer service quality issues using zendesk

● Manage client vendor orders and relationship with stakeholders as back up

● Provide commercial invoices to vendors as needed

● Manage oneself and represent Ansira professionally

● Learn all Ansira softwares

Requirements:

● Must be fluent in English which includes the ability to read and write

● Strong print knowledge (Minimum of 2 years’ experience)

● Strong communication and follow-up skills

● Ability to follow company procedures and multitask through various modules and platforms

● Ability to learn new technologies, softwares and computers quickly

● Familiar with traditional print production workflows and vendor capabilities

● Prepress skills

● Knowledge of Adobe Suite software

● Detail oriented