Process Manager

2 Hours ago • 5 Years + • Operations

About the job

Job Description

The Process Manager at 2K Games will assist in process improvement initiatives, focusing on efficiency and standardization. Responsibilities include executing processes in tools like Confluence, Jira, and TestRail; creating reports; conducting issue auditing; providing first-line support; and evaluating test processes. The role also involves test planning, documentation, maintaining SDLC methodologies, and facilitating communication between project collaborators. Ideal candidates possess 5+ years of QA management experience in AAA game production, encompassing pre-production and live operations. Strong project management, leadership, and interpersonal skills are crucial.
Must have:
  • 5+ years QA management experience
  • AAA game production experience (Pre-Production & Live Ops)
  • Jira, Confluence, TestRail proficiency
  • Excellent documentation skills
  • Strong project/product management skills
Good to have:
  • ISTQB Certification (Test Manager preferred)
  • Console, PC, Mobile AAA title experience
  • Deep understanding of Dev & QA processes

Who we are

Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of our growing library of critically-acclaimed franchises such as NBA 2K, Battleborn, BioShock, Borderlands, The Darkness, Mafia, Sid Meier’s Civilization, WWE 2K, and XCOM.

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We are dedicated to diversity and inclusion, and want our community of candidates to reflect this commitment. We encourage all qualified applicants to explore our global positions. 2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). 

Location: Remote (Foothill Ranch, California)

What you will be doing

• Assist with conducting process improvement initiatives to increase efficiency, standardization, streamline work, and reduce waste

• Execution of processes in tools like Confluence, Jira, and TestRail from Director’s plans, create reports, issue auditing, and first line of support for projects rolled out

• Test Process Evaluation and help with creation of Test Plans, Test Case planning, and implementation in TestRail

• Assist in writing documentation, process walkthroughs, maintaining SDLC methodologies, and improving departmental processes

• Act as a liaison and facilitate communication between project collaborators, and department leaders

 

What you will need to succeed

• 5+ years in a Quality Assurance Management position with experience across QA and Game Production

• Experience in both Pre-Production and Live Operations/Support of a AAA Game Product is preferred to understand the process implications of the entire SDLC

• Intermediate level working with and implementing process in Jira, Confluence, and TestRail

• Excellent writing and documentation for all levels

• Strong project/product management skills needed to understand business strategy and technology, ability to influence, collaborate, and bring teams to success

• Leadership skills to include successfully handling ambiguity, flexibility and understanding the development process, while maintaining good relationships with Producers and Developers

• Be a natural at forming relationships with outstanding interpersonal skills by demonstrating patience, positivity, and support with internal teams and external partners

 

Preferred qualifications:

• ISTQB Certification (ISTQB Test Manager preferred)

• Experience working on Console, PC, and Mobile AAA titles

• Excellent understanding of Development and QA process, tools, and practices

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform their essential job functions, and receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never use instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.


The pay range for this position in California at the start of employment is expected to be between $85,800 and $126,960 per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an 'at-will position' and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

View Full Job Description
$85.8K - $127.0K/yr (Outscal est.)
$106.4K/yr avg.
Lake Forest, California, United States

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About The Company

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.


Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of our growing library of critically-acclaimed franchises such as NBA 2K, 2K PGA, Battleborn, BioShock, Borderlands, The Quarry, The Darkness, Mafia, Sid Meier’s Civilization, Marvel’s Midnight Suns, WWE 2K, and XCOM.


At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role. If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

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