Process Program Manager

We are looking for a highly motivated individual to join the Partner Lifecycle Operations team as a Process Program Manager. You will be part of a global team accountable for designing, executing and optimizing processes that impact the Partner Lifecycle across all lines of business. The ideal candidate will also have low code/no code experience in architecting & implementing solutions to streamline business processes. This position requires extensive cross-group coordination at all levels, an agile approach to managing workloads, excellent communication skills and a willingness to operate and engage at a global level with flexibility to work across time zones. 

The Partner Lifecycle Operations Team’s mission is to enable partners to onboard and contract with Microsoft in the most seamless and efficient way. We are the experts in designing and executing processes that support our partners throughout their lifecycle. We are responsible for: 

• Designing the processes to assess Partner eligibility and executing processes that allow partners to onboard and contract with Microsoft.
• Designing and managing the operational processes that support partner mergers and acquisitions and change of channel partner processes for end customers.
• Providing program, policy, and process expertise to support partner lifecycle experiences and influencing future capabilities.
• Driving execution excellence, compliance, and process optimization across all lines of business (VL, CSP, Devices). 

We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We make doing business with Microsoft easy. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Position Description:

As a Process Program Manager, you will:

• Develop and enhance Partner Lifecycle processes including partner assessment, onboarding, contracting, mergers and acquisitions, change of channel partner, and Marketplace Ops.
• Use Business Process Mapping and Process Management Repository to design, optimize, and document processes ensuring compliance with policies and standards.
• Identify opportunities to streamline processes through the elimination of work, Self-help solutions and automation.
• Develop / Leverage low-code/no-code tools and applications to support process improvements.
• Collaborate and communicate effectively with multiple stakeholder groups to manage the prioritization of process, compliance, engineering, and policy requirements.
• Document, implement and monitor Risk Control Measures to ensure compliance and quality of our processes.

Responsibilities:

• Process design and execution: Support the development of a scalable processes that deliver consistent and excellent experiences for our partners and field stakeholders.
• Process Optimization: Drive continuous improvements of global processes across different lines of business.
• Driving Digital Transformation: proactively influence the design, facilitate the development and deployment of solutions using low-code/no-code platforms to streamline processes and reduce manual tasks.
• Voice of Partner: Represent the voice of the partners across multiple groups within Microsoft using various listening mechanisms to capture partner experience and feedback and use them to influence operational capabilities.
• Stakeholder Engagement: Establish x-org network and be an influential point of contact for partner lifecycle management processes.
• Evolving Technical Capabilities: Stay current with emerging technologies and upskill to meet future business needs.