Product Analyst - (Logistics, Customer)

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

We are on the lookout for a Product Analyst - (Logistics, Customer) to join the Logistics Analytics Team, on our journey to always deliver amazing experiences.

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

As a Product Analyst, you will bring insights for one or more domains, collaborate with a team of about 5-10 analysts, drive projects across various data functions, collaborate with Data Science and enable our stakeholders in Product, Tech, and Operations to make data-driven decisions.

• Engaging with key stakeholders to understand the business vision, requirements & priorities and helping to translate this into actionable insights
• Build accessible, creative and engaging data visualizations to facilitate access to insights
• Develop and curate unstructured data in collaboration with Data Engineering, Product and Operations
• Refine, challenge and support requests from stakeholders and generate new data analyses
• Lead data exploration projects, and help identify and define future insight and data needs to support various business initiatives
• Own our data catalogue for all Logistics dimensions, metrics and KPIs

Qualifications

• Excellent English communication skills, both written and spoken
• 4+ years experience as a BI/Data/Product analyst working for Internet companies
• Bachelor's degree or higher in a quantitative subject, (e.g. computer science, physics, mathematics, engineering, statistics)
• Excellent SQL and Python skills, with practical experience of big data tools ( ideally BigQuery)
• Experience with data visualization (Tableau experience is a plus) and version control systems (VCS) (e.g. Github)
• Experience in dealing with stakeholders and challenging the scope of projects; proven record of adopting and improving team standards and processes

Nice to have:

• Experience with Airflow
• Experience with A/B testings and applied statistics
• Experience with using data lakes / data marts

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

**Ready to join our team?** If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.