Product & Customer Support Consultant

5 Minutes ago • 2 Years + • Product

Job Summary

Job Description

Zenoti is seeking Product Support Consultants to assist customers in effectively utilizing their cloud-based software solution for the beauty and wellness industry. Responsibilities include resolving customer-reported issues, ensuring business operations run smoothly on Zenoti, following defined processes, and contributing feedback to product development. The role requires working with a ticketing system and handling client issues, with a focus on quality and customer satisfaction. The support team operates 24x7x365, requiring flexibility in shift assignments, with the aim of providing consistent hours for work-life balance.
Must have:
  • 2+ years in customer-facing service
  • Experience with POS or reservation systems
  • Technology-centric background
  • Ability to develop action plans
  • Self-management and detail-oriented
  • Availability for day/night shifts
  • Adaptability to fast-paced environment
Good to have:
  • Hospitality or retail background
Perks:
  • Be part of an innovative company revolutionizing the wellness and beauty industry
  • Work with a dynamic and diverse team
  • Opportunity to lead impactful projects
  • Attractive compensation

Job Details

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

 

 

 

What's the Opportunity?

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance.

What Will I be doing?

  • Work with customers to help them solve issues they have with using Zenoti
  • Own customer reported issues and see problems through to resolution
  • Consult with customers to ensure their business operations run effectively on Zenoti
  • Follow all defined processes in the team when working on issues
  • Be part of the ticketing system and handle the client reported issues.
  • Be proud of what you work on, obsess about the quality of the work you produce
  • Influence the direction of the product by providing feedback about challenges customers have with using our product

What Skills do I need?

    • Minimum of 2  years in a customer-facing, English speaking service position requiring frequent customer engagement; the ideal candidate will come from a hospitality or retail background
    • Experience running a Point-of-Sale or reservations system
    • A technology-centric background supporting software solutions with demonstrated curiosity and self-learning
    • Ability to listen to customer/support specialist requests and quickly develop a plan of action to address the issue
    • Self-management, proactive and detail oriented. Strong time management and organizational skills.
    • Availability to Work in Day or night shifts
    • Can work in a fast paced, ever changing, start-up environment

Why Zenoti?

  • Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
  • Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
  • Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
  • Attractive compensation.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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About The Company

Zenoti is a leading cloud-based, business software used by spas, salons and medi-spas. With our all-in-one solution, spa and salon managers are more easily able to manage all aspects of their business from managing their appointment book, billing through a POS, CRM, employee schedules and payroll, inventory, running marketing promotions, enabling online booking and online sales and more. Zenoti clients are also able to drive real business results, things like increasing the customer retention, customer spend and cutting down on cost.

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