Product Design - Consumer Experience
Job Summary
Job Description
3 skills required
Job Details
About The Team
As a Product Designer, you’ll be part of a talented, dynamic, data-driven and highly analytical team that designs Southeast Asia’s biggest payment application, GoPay. You will craft user-centric products and services for the customer-facing interface that will impact the experience of ~25 million users. With extensive knowledge in Design Thinking and an interest in User Empathy you are expected to design solutions with combination of well defined flow, wireframes, information architecture, user journeys and storyboards. You will also be collaborating with Product Managers and Engineers at various instances of the project.
What You Will Do
- Focus on the UX of our Consumer Experience stream and manage expectations with Product and Engineering teams.
- Influence Product and Engineering to take up design backlog that eases user pain point or increase delightful experience with micro-interactions.
- Work on a diverse problem where analysis and data-driven approach is needed and become a key contributor with Product Manager to stream level strategy and OKRs.
- Effectively deliver new feature/improvements for products that are already well-defined in scope.
- Define the product briefs and be able to present the ideas/solution to the team.
- Document the design process for each feature, such as research findings, ideations, usability testings,release, and monitor the impact after the product release.
- Contribute to the team cadence discussion and make a short presentation to the team, as well as presentteam’s updates if needed.
- Proactively seek/give feedback from/to stakeholders to make sure concepts are meeting the intendedproject goal.
What You Will Need
- At least 2 years of experience in the product design industry.
- Familiar with data and can identify problem areas, furtherly map out the user journey, and break these problems into smaller chunks.
- Experience in analytics tools to gather customer data.
- Possess a good knowledge of design fundamentals such as design thinking framework and otherframeworks in order to develop products.
- Ability to sketch the ideas into a wireframe. Proficiency in tools such as Figma, Sketch, Protopie, and/or other industry design and prototyping tools.Knowledge in design validation, either through quantitative or qualitative research.Excellent organizational skills, project management, collaborative teamwork with a wide range of Stakeholders.
- Bonus: Ability to create quick prototypes to validate ideas. Good sense of visual aesthetics, color usage, font usage to create impactful user interfaces.
About The Team
Our design team is spread across Bengaluru and Jakarta. We create products and services with one goal in mind: to design products that our users love. The team believes that with creation, there's always iteration. We utilize smart, innovative, and impactful design to evolve and improve the quality and characteristics of our products and services, and even to solve various user issues. Our team's motto is "to design is to drive impact" - which powers everything we do as a team. The Consumer Experience team within GoPay is responsible for designing and defining the users’ first experience with the product i.e. we design the homepage of GoPay❤️. We as a team focus on user engagement, growth, trust and safety of our users. One of our main goals is to engage users and convert first time users into loyal users by providing them an intuitive payment platform. The Consumer Experience team is also responsible for setting out the basic design guidelines for the other streams to follow. If the idea of designing a world class payment application excites you, this stream would be the right place for you.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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