Product Manager, LLM Infrastructure

1 Hour ago • 4 Years + • $130,000 PA - $175,000 PA

Job Summary

Job Description

As a Product Manager for LLM Infrastructure at Glean, you will be responsible for evaluating LLM models, developing the roadmap for Glean's LLM portfolio, managing relationships with inference and model providers, and defining product strategy for customer LLM experimentation. Your responsibilities include projecting LLM usage, cost, and capacity, as well as driving customer enablement and adoption of the latest LLMs and their native capabilities. You will spend time with customers, develop key parts of the product roadmap, empower the team, drive customer-focused decisions, and build scalable processes. This role requires you to coordinate cross-functionally with leadership, go-to-market teams, and other key stakeholders across the company.

Must have:

4+ years of product management experience at SaaS companies.
Experience with AI/ML Ops and external-facing platform capabilities.
Strong technical background.
Excellent written and verbal communication.
A proven track record of delivering results.
Ability to collaborate with cross-functional partners.
A learning and growth mindset.
Mission-first approach.

Good to have:

Experience with LLMs for at-scale products.

Perks:

Competitive compensation
Medical, Vision and Dental coverage
Flexible work environment and time-off policy
401k
Company events
A home office improvement stipend when you first join
Annual education stipend
Wellness stipend
Healthy lunches and dinners provided daily

5 skills required

5 skills required for this role

Add these skills to join the top 1% applicants for this job

slack

leadership

product-vision

cross-functional

saas-business-models

Job Details

About Glean

We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.

We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.

Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same.

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

Role

As Glean’s PM for LLM Infrastructure, you will evaluate LLM models, define the roadmap for growing Glean’s LLM portfolio, manage relationships with inference and model providers, and determine product strategy for allowing customers to experiment with different LLMs. You will own projections of LLM usage, cost, and capacity planning while driving customer enablement and their upgrade adoption journey for the latest LLMs and LLM-native capabilities.

What you will do and achieve:

Spending a lot of time with our customers to deeply understand their knowledge needs
Developing key parts of our product roadmap, marrying customers’ needs with our product vision
Empowering your team by giving context, setting direction, and building alignment
Driving customer-focused decisions, clear prioritization, and efficient execution
Coordinating cross-functionally with with leadership, go-to-market teams, and other key stakeholders across the company
Building processes that will scale as our team and company go through rapid growth

Who you are:

You have 4+ years of experience in product management at SaaS companies, primarily serving large enterprises with responsibilities spanning AI/ML Ops and external-facing platform capabilities.
Having built or worked with LLMs for at-scale products is a major plus.
You have a strong technical background and experience with both UX and API driven products and 3rd party product partnerships.
You are an excellent written and verbal communicator.
You have a proven track record of taking ownership, taking initiative, and delivering results.
You collaborate effectively with cross-functional partners.
You have a learning and growth mindset.
You are mission-first and understand that your success is measured by your product and team’s success.
You are an early adopter in building with or adopting AI for your own product craft and you are excited about helping customers accelerate their own AI adoption journey.

Benefits

Competitive compensation
Medical, Vision and Dental coverage
Flexible work environment and time-off policy
401k
Company events
A home office improvement stipend when you first join
Annual education stipend
Wellness stipend
Healthy lunches and dinners provided daily

For California based applicants:

The standard base salary range for this position is $130,000 - $175,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.