Product Manager, Mobile

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

The Job

Are you a mobile Product Manager ready to make a significant impact at the intersection of hardware, software, and home security services? Do you thrive on solving complex user challenges and creating seamless user experiences? We're looking for a motivated and customer-obsessed Product Manager to own the critical journey of device setup and user onboarding for our mobile app. This is an exciting opportunity to shape how our customers first interact with our products and build the foundation for their long-term security.

What You'll Do

As our Product Manager for Device Setup & Onboarding, you'll be the voice of the customer for their initial interaction with our home security devices. You'll:

• Define and champion the vision for an effortless and intuitive device setup and onboarding experience within our mobile app, always grounded in data-driven insights.
• Deeply understand customer needs through qualitative and quantitative research, user testing, and direct feedback. You'll identify pain points and opportunities to reduce friction and build trust from day one, leveraging analytics to pinpoint key areas for improvement.
• Collaborate closely with UX, Product Analysts, and Engineering as a true partner. While you own the "what" and "why," you'll work iteratively side-by-side to discover the "how," fostering an environment where the best ideas win.
• Translate complex technical requirements into clear user stories and product specifications, ensuring our UX & engineering teams can build effective and scalable solutions.
• Rigorously test, learn, and iterate on new features and improvements, embracing a "lean and nimble" approach to continuously enhance the user journey. You'll define key metrics, be self-sufficient in analyzing performance data to measure impact and inform future iterations.
• Prioritize ruthlessly based on customer impact, business value, and strategic alignment, knowing that we can't build everything our customers and stakeholders desire, and that's okay.
• Proactively communicate roadmaps, progress, and key learnings to stakeholders across the organization, translating complex data into understandable narratives and/or trade-off decisions. You'll be adept at presenting insights and influencing decisions through clear, concise updates.
• Be a proactive problem-solver, ready to pivot quickly to address new opportunities or challenges in a fast-paced, agile environment, always with an eye on the our objectives and current state performance to guide your decisions.

Who You Are

• You have 3-5 years of product management experience, ideally within a mobile app or IoT context. You're comfortable owning a critical product area and driving results.
• You are customer-obsessed and genuinely enjoy understanding user behavior and pain points. You can build empathy for our diverse customer base.
• You possess a strong analytical mindset, comfortable with identifying relevant metrics, analyzing data, and drawing actionable conclusions to drive product improvements.
• You possess a growth mindset and are "proud but dissatisfied," always looking for ways to raise the bar.
• You're a collaborative team player with "no ego." You care about the outcome, not about getting credit, and you're open to feedback.
• You thrive in an agile environment where continuous delivery and rapid iteration are the norm.
• You have a proven track record of successfully launching and iterating on product features that drive user engagement and satisfaction.
• You're an excellent communicator, able to articulate complex ideas clearly and concisely to diverse audiences, from technical teams to executive leadership. You excel at both written and verbal communication.
• Experience with IoT device setup flows and/or mobile app onboarding is a strong plus.

If you're a Product Manager who thrives on data-driven decision-making, clear communication, collaborative solutioning, and wants to own a critical part of the customer journey, we'd love to hear from you. Come help us create the best possible first impression for our users!

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive  
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home. 
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.