Product Manager, Moderation and Automation

You’re the Product Manager - Moderation & Automation

You are part of EA’s Fan Care organization that strives to make EA known for taking care of fans. You are responsible for leading a product portfolio to both improve existing and develop new fan experiences. You lead product planning and execution throughout the product lifecycle to ensure our Community Moderation & Care offerings support the overall strategy and goals of EA. You’ll collaborate with a variety of stakeholders to design and create the products in your portfolio.

You will gain insights from studios and other organizations that influence your product roadmap. You’re here to transform the Community Moderation & Care experience for EA.

You will research and understand gaming industry moderation & safety trends to understand fan moderation expectations and community safety needs.

You will develop a product strategy to deliver the moderation & safety vision using experience design to define the vision, strategy, and multiyear roadmap.

You will oversee the strategy and product implementation with cross-functional teams including studio, player safety, and operational execution teams.

You will perform product management activities, including budget management, KPI performance tracking, and fiscal year planning.

You will gather insights and analyze information from within EA and its partner studios to measure product success and mitigate issues or risks.

You’ll continue to manage and update your product portfolio roadmap for improvements and future releases.

You’ll work with internal stakeholders to understand how to improve or enhance our utilization of automation and new technology. You’ll get insight from external stakeholders to understand how to help EA achieve our goals and exceed fan expectations. You will prioritize features or releases to ensure we meet our short-term objectives while moving towards the long-term product vision. You are the go- to person for any issues or escalation within your product portfolio.

You are an expert product manager and great at business analysis, problem solving, and effective communication. You are constantly assessing the current and future trends of fan communities and the gaming and interactive entertainment industries. You balance long-term strategy work with day-to-day tasks.

You are successful at leading complex cross-functional teams and might have experience with people management.

You report to the Director of Product Management - Community Moderation & Care.

A typical day in the life of the Product Manager:

• Product management

  • Research and share fan community and gaming trends

  • Contribute new and creative ideas accounting for trends in the gaming space

  • Create and articulate product portfolio vision, roadmaps, features, user stories, and acceptance criteria for a suite of products

  • Work with Director of Product Management to align on product strategy, budget and desired outcomes

  • Prepare product marketing collateral to share with internal and external stakeholders

  • Define and track measurable success criteria and metrics, including business KPIs

  • Oversee product development by leading cross-functional teams of architects and developers

  • Answer/clarify questions from stakeholders

  • Understand the use cases of the product line and how changes impacts the fan, the Fan Care organization, Studios, or EA

  • Continually improve processes, documentation, and communications

• Stakeholder management and communication

  • Communicate product line strategy to senior leadership to ensure the roadmap is aligned to the long term vision and coordinate proper resourcing and funding

  • Lead relationships with vendors, internal partners, and stakeholders, ensuring needs and concerns are considered and addressed in a timely and informed manner

  • Evangelize product benefits to all internal and external stakeholders

  • Gather player and internal feedback to drive improvements and inform product roadmap prioritization

  • Complete planned initiatives in a complex business environment with shifting stakeholder needs and timelines

You need to be known for:

• Being a great problem solver - You are analytical, have an attention to detail, a critical thinker and use a logical approach to solving problems.

• Excellent communication - You prioritize communication and work hard to ensure people know what’s going on, what’s changing, and what the future holds. You are great at written and verbal communication and can articulate complex issues. You have good executive presence and are able to facilitate meetings with your team and other stakeholders. You are able to communicate to influence others and motivate action.

• Successfully managing a complete product lifecycle (ideation, roadmaps, overseeing development, future releases, deprecation, etc.)

• Strong project management skills - you understand many approaches and lead project managers to support your teams effectively

• Strong business analysis skills - You are great at gathering, documenting, analyzing, defining and managing business requirements. You can articulate current state vs. future state and the gaps between the two. You can identify the root cause of issues and identify impacts of changes.

You’ll love your job THE MOST if you:

• Have 3-6 years of relevant experience in a Product Management role

• Like working, and winning, with a broad team

• Enjoy creating and testing innovative products to foster new and better experiences

• Are comfortable managing products from ideation through development to execution

• Are a confident, creative communicator who likes to share information, gather data, or influence your audiences

• Thrive in fast-paced, dynamic environments

You’ll feel pretty bummed about this job if you:

• enjoy engaging in the tactics and deep technical details of product

• want to focus on product development instead of strategy or the roadmap

• are okay with limiting product innovation due to resources or time

• like managing a program or project with tasks and assignments

• like working on your own rather than collaborating with a team to accomplish a task

• dislike rapid pace or constant changes in their work environment

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.