Product Manager - Value-Added Services
Job Summary
Job Description
We are seeking a technical Product Manager to drive the next stage of Value-Added Services offerings for SME merchants in Indonesia. This role involves being the product owner of Moka POS, ensuring the delivery of critical initiatives and shaping product nature in collaboration with engineering and design teams. You will represent the end-user, gather feedback, write specifications, create wireframes, and demo features. The ideal candidate will define clear requirements, deliver features with precision, and conceptualize adaptable solutions. A data-driven approach to product development is expected, along with defining and driving a team roadmap with stakeholders. Proficiency in data querying is a plus.
Must have:
- 3-5 years of product management experience
- Skilled at working with stakeholders
- Strong communication skills
- Self-starter with quality product delivery focus
- Positive attitude in fast-paced environments
Good to have:
- Experience in POS or Payment industry
- Proficiency in data querying
2 skills required
Job Details
About the Role
If you’re looking to be a part of a dynamic, highly analytical team and have an opportunity to dive deep into projects surrounding product development, look no further. We seek a technical product manager to help drive the next stage of Value-Added Services offerings for SME merchants in Indonesia.
This role is a product owner of Moka POS, which will help the Moka team to ensure the delivery of critical initiatives. Working closely with the engineering and design team, you’ll shape the nature of our products to ensure our customers can sell and grow. The successful candidate will play a crucial role in ensuring the success of the Moka POS business within GoTo Financial’s Merchant Services organization.
What You Will Do
- Represent the end user of your product, understand them & drive the product solutions to solve this end user problem
- Seek product ideas and feedback, gather requirements, write specs, create wireframes and workflows, and demo them early and often.
- Define clear and well-scoped requirements and usability documents that are easily understood by technical and non-technical audiences, also be detailed.
- Deliver features. You put things on paper, get your hands dirty, and execute with precision to make sure products and features are launched.
- Understand that “one size doesn’t fit all” and conceptualize solutions that are configurable and adaptable to the maximum extent possible.
- Deep dive into data and identify the right problem statements and the right segments to target and take an experimentation-driven product development approach.
- Define and drive a roadmap for the team in collaboration with stakeholders from Engineering, Design, Research, Business, and Operations to build a solid world-class product.
What You Will Need
- Have at least 3-5 years of product management experience. Having experience in the POS or Payment industry is a plus.
- Skilled at working with a wide variety of stakeholders
- Strong communication skills, the ability to summarize complex and technical topics to a wide range of audiences. You also know how to build trust, set goals, and get things done. You aren’t afraid of using whatever channel (face-to-face or email)
- You are a self-starter, you love to understand systems inside out, and you make it your mission to deliver quality products
- A “Can-Do” Attitude: a positive attitude and passion for learning in fast-paced environments. We move fast!
- Proficiency in data querying is a plus
About the Team
Our vision & mission are to enable and empower businesses to sell and grow. We want merchants to be successful. We will be successful when they are. We’re building solutions to run merchants’ entire business from point of sale, inventory management, CRM, Table Management, dashboard & reporting, to online selling. For merchants’ customers, we’re making it easier for them to order, pay, and receive promotions & rewards, to make sure they are happy and loyal to the merchants.
As a team, we’re concerned not only with the growth of the company, but each other’s personal growth and well-being, too. You will join a team of highly analytical problem-solvers who are keen to do whatever it takes for the product to succeed.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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