Product Operations II IT

About Nubank

Nubank is one of the world's largest digital financial services platforms, with around 54 million customers in Brazil, Mexico, and Colombia. As one of the world's leading technology companies, Nubank leverages its technology and innovation to create new financial solutions for individuals and SMEs that are simple, intuitive, convenient, low-cost, and human. Guided by its mission to fight complexity and empower people, Nubank is advancing access to financial services in Latin America, connecting profit and purpose to create value and positively impact the communities in which it operates. For more information, visit www.nu.com

Our Product Operations Team

At Nubank, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services; we had to recreate them from our early days completely. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. That's how and why our Product Operations team was born. A quarter Product Manager, a quarter Business Analyst, a quarter Management Advisor and a quarter… Something else? Product Ops are the ultimate owners of Nubank's operations, ensuring that projects and processes run efficiently.

About the Team

The Business Unit (BU) is IT Engineering, with a vision to build a powerful IT infrastructure that ensures service delivery, availability, and stability. It aims to enable scalability and efficiency through end-to-end IT solutions.

The Business Area (BA) is Backbone Infra, a specialized infrastructure team managing on-premise, hybrid, and cloud infrastructure outside of Nu's core Tech-Stack. This team provides services that complement the capabilities of Global Platforms, supporting initiatives such as PIX, SPEI, Global Bank Accounts, operations in Brazil, Mexico and Colombia, Lending, Credit Cards, and more.

Prod Connect is a squad within Backbone Infra, comprising two packs: Stream Integrations and Regulatory Infra.

The Stream Integrations pack focuses on connections with third parties, including regulators in Mexico, Brazil, and Colombia, utilizing message and document transfer tools like IBM MQ, IBM CD, and Kafka Connect.

The Regulatory Infra pack owns the infrastructure required for communications with regulators. 

A key example in Mexico is this team's responsibility for the SPEI infrastructure in the Monterrey and Querétaro data centers, as well as the 3PP application used to connect Nu's core banking system with the regulator.

The focus of this Product Operations role is to provide support for regulatory, compliance, and risk matters in Mexico for the Prod Connect squad. 

As a Product Operations (MX SPEI Regulatory, Compliance & Risk), you're expected to:

• Drive and manage projects related to SPEI regulatory, compliance, and risk initiatives in Mexico, ensuring timely and successful execution.
• Develop and maintain a comprehensive documentation plan, working closely with Tech Writers, to ensure all relevant information (audit documents, RFCs, one-pagers, training materials, Confluence pages, certifications) is accurate and readily accessible.
• Establish and track key metrics and OKRs related to regulatory compliance, risk mitigation, and audit readiness for the Prod Connect Mexico team.
• Lead the execution of key regulatory process scripts
• Manage stakeholder relationships & Facilitate clear and effective communication across various internal and external teams, ensuring alignment and effective collaboration on regulatory, compliance, and risk matters.
• Conduct thorough scope analysis for new regulatory requirements and projects, identifying dependencies and potential impacts.
• Support the team in preparing for and managing internal and external audits.
• Contribute to the development and maintenance of the regulatory roadmap, ensuring alignment with the regulator’s calendar and internal priorities.
• Proactively identify and manage incidents and vulnerabilities related to regulatory infrastructure.
• Support the IT engineering team with regulatory, compliance, and risk-related tasks and initiatives.
• Contribute to the continuous improvement of processes and workflows related to regulatory compliance and risk management.

 We're looking for an experienced Product Operations who has:

• 4-6 years of experience in Product Operations or similar roles within data-driven, tech-forward companies operating at scale, financial institutions, or management consulting firms.
• A strong analytical background with the ability to gather, interpret, and leverage data to drive decision-making and process improvements.
• Proven experience managing projects from conceptualization to successful delivery, preferably within a regulatory or compliance context.
• Demonstrable experience in stakeholder management and the ability to build strong working relationships with cross-functional teams and external partners.
• Excellent written and verbal communication skills in both Spanish and English.
• A track record of effectively managing by influence and collaborating with multidisciplinary teams.
• Experience in developing and maintaining comprehensive documentation.
• Familiarity with tools and platforms used for documentation (e.g., Confluence) and project management.
• A proactive and detail-oriented approach with a strong focus on execution and problem-solving.
• Experience working with third-party providers (3PP) 
• Regulatory experience with financial products in Mexico is a plus but not required.
• Experience with the SPEI (Sistema de Pagos Electrónicos Interbancarios) system is a plus but not required.

Diversity & Inclusion at Nubank

We want a product for everyone, and we build strong and diverse teams that rise to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation, or background. We are proud to say that 30% of Nubanker recognize themselves as part of the LGBTQ+ community, and 40% of our team comprises women in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is an essential part of our culture. At Nubank, everyone has the opportunity to speak up and participate, grow, and share ideas.

Core Benefits:

Equity at Nubank

Health insurance

Vacations of 17 workdays

2 Family days per year

NuLanguage - Language learning program

Parental leaves