Product Operations Manager - BytePlus

ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About the team Business Platform Product Operation team is devoted to enriching BytePlus cloud business models and continuously helping enterprise customers adaption the cloud to improve their business innovation, reduce their cloud cost and better experience. You can help us to achieve our mission. Responsibilities: - Provide operation support to sales teams, end customer and service teams during end to end customer journeys, facilitating user acquisition and great user experience, including user center and product console - Develop high quality platform related knowledge, including help documents, guidance, video and other types of knowledge transfer. In charge of training for both internal and external users. - Capture, consolidate and validates functional requirements from different teams and users. - Develop and maintain project plans for cross-functional resources, stakeholders, timelines, and dependencies to ensure successful delivery - Lead alignment with stakeholders, including but not limited to business owners, engineers and designers on prioritization and changes to the website

- Bachelor degree or above, at least 7 years working experience in product management - Experienced in business requirement analysis and system design of cloud commercial supporting platform (ordering, payment, invoice or contract, etc.) - Proven product and project management skills - Strong interpersonal, organizational, and collaboration skills - Proficient in English and Chinese (spoken and written) as this role will work closely with external stakeholders - Strong cross-cultural awareness and effective collaboration with global teams ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.