Product Operations Specialist

About EliseAI

EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them. 

That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.

About The Role

In this role, you will drive scaling of our housing products, and will lead both strategic decision-making and operational execution. You will also focus on enhancing our growth trajectory and operational efficiency with our team, ensuring agility and effectiveness.

Key Responsibilities

• Program manage new product launches; hosting internal product knowledge sessions and implementation training, own the creation of enablement materials and more.
• Utilize SQL and BI tools to monitor the health of products post-implementation partnering with Support and AI Operations to correct any misconfigurations to ensure the client gets the most value out of our products
• Own feedback loop conversations synthesizing data across multiple channels such as Gong snippets, Support Tickets, Surveys and more, acting as Voice of the Customer helping us find solutions to achieve short and long term goals
• Work closely with Product and Engineering to enhance product offerings, ensuring they deliver maximum value to clients and address market needs effectively. Experience in product management is a plus.

Requirements

• Experience working at an early-stage startup in an operational/generalist role 
• A proven track record of delivering software products that achieve significant business impact
• Willingness to take on a variety of roles
• Ability to prioritize effectively and get things done in an unstructured and ambiguous environment
• Ability to take ownership and accountability
• Willingness to work in person at our NYC headquarters 5 days a week

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options 
• Medical, Dental and Vision premiums covered at 100%  
• Fully paid parental leave
• Commuter benefits 
• 401k benefits
• Monthly fitness stipend
• Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
• Fun company social events through our Elise and the City program
• Unlimited vacation and paid holidays

We'll cover relocation packages from outside of the Greater NYC metro area - we'll make the move exciting, not painful.

Job Compensation Range:

The salary range for this role is $120,000 - $150,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.com.

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