Product Operations Specialist

At a glance:

• Location – Mexico
• Working arrangement - Remote
• Contract Type – 12 months Fixed Term Contract
• Team – Member Platform

About the Role:

Are you looking to take your first step into the world of product and tech? Have a background in operations or B2C support? Then this opportunity is for you!

As a Product Operations Specialist, you’ll play a hands-on role with tangible impact. Reporting to the Product Operations Manager, you’ll work closely with the Member Platform product team on a key initiative that will shape how millions of members experience YouGov.

 About the Team:

We’re a fast-moving, growth-focused, and resilient group that thrives on curiosity, collaboration, and continuous learning. At YouGov, we value experimentation, adaptability, and thoughtful problem-solving — because we know great products come from both wins and lessons.

We are a remote-first team, working across the globe as part of YouGov’s Platform Technology function. Together, we design and build the Member Platform — the space where our global panel engages with our data-sharing tools, registers, participates in research, and gets rewarded. We’re proud to partner with teams across the business to improve every touchpoint of the member experience.

This team also champions the voice of our members in strategic projects company-wide — ensuring every decision reflects their needs and expectations.

These are the essentials you’ll need to get an interview:

• A keen problem solver – You love breaking down complex challenges and thinking through possible solutions.
• Attention to detail – You spot things others miss, whether it’s a data discrepancy, a UX inconsistency, or a process inefficiency.
• Interest in consumer tech – You’re curious about how digital products are built and eager to learn the mechanics behind great user experiences.
• Strong communication skills – You can clearly articulate ideas, ask great questions, and adapt your message to different audiences.
• Analytical mindset – You’re comfortable working with data, whether it’s reviewing user feedback, analysing performance metrics, or learning SQL (no experience required, but a willingness to learn is a plus!).
• A team player – You enjoy collaborating with different teams and value learning from others

Your Key Responsibilities

• Operational Support: Help implement and maintain workflows that improve the efficiency of product development and delivery.
• Cross-Functional Collaboration: Facilitate alignment between Product, Engineering, Design, and other teams, ensuring smooth communication and goal setting.
• Tool Admin: Support management of internal tools like Jira and Confluence, ensuring they’re optimized for team success.
• Issue Tracking: Keep an eye on operational challenges and help resolve bottlenecks in collaboration with the wider team.
• Feedback Coordination: Gather, organize, and share stakeholder feedback to inform ongoing improvements.
• Process Improvement: Identify areas for workflow optimization and propose solutions to boost efficiency and scalability.
• Product Delivery Support: Play a critical role in launching new products and features.
• Fraud Review: Investigate flagged accounts and set up a robust fraud review process with thorough documentation.

Company Description and Culture 

YouGov is a global online research company, offering insight into what the world thinks.    

We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.  

Why join YouGov? 

Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities. 

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.  

Life at YouGov 

We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do. 

We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.  

Equal Opportunity Employer 

As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need. 

Data Privacy

To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy