Product Owner - Platform Common Services

Company Description

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.

Job Description

We are looking for a Product Owner for our Platform Common Services including our API gateway, SMS messaging service, and other common platform services who can fully understand and analyze both internal and external customer needs and then articulate those needs to the development team via user stories. As a member of the Product Management team, you’ll work closely with an agile team of Software and Quality Engineers as well as product managers, serving as the interface to the development team throughout the planning and software development process.

The ideal candidate should be highly collaborative with the ability to lead cross-functionally and inspire our teams while remaining focused on results and value creation. You must possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. This role provides a great opportunity to partner with our technical teams to define, build, and deliver our software solutions to a diverse group of customers.

What will you do?

• Integrate in the agile development team to drive successful product delivery and serve as the voice of the customer
• Collaborate with Product Managers to formulate our product vision, strategy, and roadmap
• Work closely with Product Managers creating, reviewing, refining epics, features, stories and acceptance criteria to create and maintain a product backlog of maximum value that is aligned with product strategy
• Organize and refine feature requests, prioritize enhancements with Product Managers, and assist in managing the product roadmap.
• Engage in technical design discussions with software engineers
• Own the product backlog, balancing conflicting priorities to determine prioritization
• Own the release planning and sprint planning processes, including setting release and sprint goals, and successfully delivering on those goals
• Provide an active role in mitigating risks and issues impacting successful team completion of release and sprint goals
• Ensure acceptance criteria are met with current release and conduct sprint reviews from a business/customer perspective.
• Produce documentation with Product Managers and Marketing to support development, launch, support, services, and sales and marketing initiatives
• Perform detailed product demonstrations for external and internal audiences to communicate the benefits of the solution
• Serve as a subject matter expert to assist with sales and support as needed

Qualifications

Are you a fit?

Minimum qualifications:

• Bachelor’s degree in a relevant field OR equivalent professional experience
• Two or more (2+) years of experience in product ownership, product management, or platform management roles
• Experience with agile software development practices and tools (e.g., scrum, Kanban, Lean Agile)
• Proven ability to negotiate a backlog with engineers and senior leaders
• Ability to operate with focus and determination to achieve high-quality results
• Proven capacity to determine opportunities and threats through comprehensive analysis of trends
• Ability to communicate the big picture in an inspirational way
• Translating market and customer feedback into product requirements
• Driven product delivery through an agile release process
• Passionate about creating value for our customers
• Ability to lead and drive execution across Development, Product, Management, Support and Customer Success

Preferred qualifications:

• Certifications: Agile, Pragmatic Marketing, Project Management, Scrum Product Owner
• Experience leading multiple scrum teams
• Experience in partnering with UX teams to design great solutions

Additional Information

#LI-Hybrid

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:

• Hybrid work model
• Leave entitlements
• Recently introduced hospitalization/caregiving leaves
• Paid parental leaves (Maternity, Paternity, & Adoption)
• Group Health Insurance
• Accidental Insurance
• Tax-saving reimbursements
• Provident Fund (PF)
• Casual work environments
• Company Events and Celebrations
• Performance achievement awards
• Referral bonus
• Learning & Development opportunities