Product Owner, Technical Services

Technical Services Product Owner 

San Mateo, CA 

PlayStation is for everyone. Consumer Experience (CX) provides global services, including outstanding post purchase customer care, hardware technical services, and online platform moderation. Our focus is to build and retain brand loyalty by representing the phenomenal entertainment ecosystem available on PlayStation! 

We are looking for an enthusiastic Product Owner who can support Technical (Repair) Services processes and platforms globally. As a team member embedded in an engaged agile team, you will collaborate with product managers and business partners across Technical Services and various engineering teams globally for delivering high quality features! 

This role is based in San Mateo, CA. 

Product Owner Responsibilities: 

• Collaborate and connect with global business partners, technical and non-technical teams to conceptualize, analyze, design and launch new products and improve existing products 

• Maintain customer-centric focus and own the documentation of requirements 

• Document business justification and projected return on investment to identify and prioritize project opportunities 

• Collaborate with technical teams to clearly communicate business requirements; be an advisor during user acceptance testing and training phases 

• Use data and analytics to validate strategy and success criteria 

• Communicate to partners on current status and ensure the backlog is prioritized with clarity 

• Obtains key inputs from leadership, enterprise architecture teams and identifies solution and interdependencies 

• Maintain strong relationships with key partners within Consumer Experience and other internal teams and external 3rd parties 

Products Owner Skills: 

• 5+ years proven track record as a product owner in delivering high profile, business focused solutions in a fast-paced environment 

• Ability to translate and articulate complex business problems into easily understood solutions 

• Articulate in documenting product requirements, writing functional specs, acceptance criteria and requirements 

• Proficient in process flow documentation and experience creating flows using Microsoft Visio and Miro 

• Ability to work effectively and professionally with cross-functional teams worldwide and with senior partners 

• Meticulous attention to detail with ability to make good, timely decisions 

• Ability to multitask and context switch between low level detail and the 'bigger picture' 

• Strategic problem solver with a consistent track record in leading and inspiring teams to deliver to their full potential 

• Self-motivated and highly organized 

• Awareness and appreciation of the principles of SAFe (Scaled Agile Framework) 

• Bachelors or Master’s degree in quantitative subject area (Economics, Finance, Statistics, Engineering, Computer Science or MBA with emphasis in analytics) 

• Deep experience in service repair processes 

• Experience in using SAP Inventory Management Software 

• Experience in Parts Management software 

• Proficient knowledge of Supply Chain & Logistics Management, and Warehouse Management 

• Proficient knowledge of Salesforce Service Cloud is highly desirable 

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