Product Solution Engineer

3 Months ago • 2-5 Years • Product Management

Job Summary

Job Description

The Product Solution Engineer will be responsible for managing accounts during integration, working with product and tech teams to understand different product flows, attending meetings with merchant teams, understanding merchant requirements, and suggesting solutions. They will troubleshoot integration issues, take ownership of customer issues, ask targeted questions to understand problems, and provide resolutions. The role also involves automating processes to solve integration issues and merchant requirements. PhonePe offers a rewarding experience with great people, a creative work environment, and opportunities beyond job descriptions.
Must have:
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Proficiency in Python and SQL is required.
  • Knowledge of programming languages like PHP, JAVA, or ASP.Net
  • Ability to diagnose and troubleshoot technical issues
  • Excellent problem-solving and communication skills
Good to have:
  • Familiarity with remote desktop applications
  • Good understanding of IT terminologies and concepts
Perks:
  • Insurance Benefits: Medical, Critical Illness, Accidental, and Life Insurance
  • Wellness Program: Employee Assistance Program, Onsite Medical Center
  • Parental Support: Maternity, Paternity, Adoption Assistance, and Day-care
  • Mobility Benefits: Relocation, Transfer Support, and Travel Policy
  • Retirement Benefits: PF Contribution, Gratuity, NPS, and Leave Encashment
  • Other Benefits: Higher Education Assistance, Car Lease, and Salary Advance

Job Details

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Challenges

Building for Scale, Rapid Iterative Development and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking.

Roles & Responsibilities

  • Managing accounts during integration
    • Working with Products, Tech team and understand different product flow
    • Attending meetings/con calls with Merchant's Tech/Business team
    • Understanding Merchant's flow, requirements and suggesting the solution to them
    • Researching, diagnosing, troubleshooting and identifying solutions to resolve the merchant integration Issue.
    • Taking ownership of customer/merchant issues reported and seeing problems through to resolution
    • Ask merchant the targeted questions to quickly understand the root of the problem
    • Understanding Tech issues involved in integration & Providing resolution
    • Automate the process to solve the merchant integration issue and merchant requirements

Skillset required

  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Python and SQL - Required for this role
  • Knowledge of any programming language (Ex: - PHP, JAVA, ASP.Net), platforms (Android, iOS).
  • Ability to diagnose and troubleshoot basic technical issues and to provide step-by-step technical help
  • Familiarity with remote desktop applications
  • Excellent problem-solving, communication skills
  • Good understanding of IT terminologies and concepts

Job Location – Bangalore

Experience – 2 to 5 years

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
  • Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

Life at PhonePe

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About The Company

PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. With 48 crore (480 Million) registered users, one in four Indians are now on PhonePe. The company has also successfully digitized 3.6 crore (36 Million) offline merchants spread across Tier 2,3,4 and beyond, covering 99% of the postal codes across India. PhonePe is also the leader in Bharat Bill Pay System (BBPS), processing over 45% of the transactions on the BBPS platform. PhonePe forayed into financial services in 2017, providing users with safe and convenient investing options on its platform. Since then, the company has introduced several Mutual Funds and Insurance products that offer every Indian an equal opportunity to unlock the flow of money and access to services. PhonePe was recently recognized as the Most Trusted Brand for Digital Payments as per the Brand Trust Report 2023 by Trust Research Advisory (TRA).



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