Product Solution Engineer

2 Months ago • 2-5 Years • Product Management

Job Summary

Job Description

The Product Solution Engineer will be responsible for managing accounts during integration, working with product and tech teams to understand different product flows, attending meetings with merchant teams, understanding merchant requirements, and suggesting solutions. They will troubleshoot integration issues, take ownership of customer issues, ask targeted questions to understand problems, and provide resolutions. The role also involves automating processes to solve integration issues and merchant requirements. PhonePe offers a rewarding experience with great people, a creative work environment, and opportunities beyond job descriptions.
Must have:
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Proficiency in Python and SQL is required.
  • Knowledge of programming languages like PHP, JAVA, or ASP.Net
  • Ability to diagnose and troubleshoot technical issues
  • Excellent problem-solving and communication skills
Good to have:
  • Familiarity with remote desktop applications
  • Good understanding of IT terminologies and concepts
Perks:
  • Insurance Benefits: Medical, Critical Illness, Accidental, and Life Insurance
  • Wellness Program: Employee Assistance Program, Onsite Medical Center
  • Parental Support: Maternity, Paternity, Adoption Assistance, and Day-care
  • Mobility Benefits: Relocation, Transfer Support, and Travel Policy
  • Retirement Benefits: PF Contribution, Gratuity, NPS, and Leave Encashment
  • Other Benefits: Higher Education Assistance, Car Lease, and Salary Advance

Job Details

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Challenges

Building for Scale, Rapid Iterative Development and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking.

Roles & Responsibilities

  • Managing accounts during integration
    • Working with Products, Tech team and understand different product flow
    • Attending meetings/con calls with Merchant's Tech/Business team
    • Understanding Merchant's flow, requirements and suggesting the solution to them
    • Researching, diagnosing, troubleshooting and identifying solutions to resolve the merchant integration Issue.
    • Taking ownership of customer/merchant issues reported and seeing problems through to resolution
    • Ask merchant the targeted questions to quickly understand the root of the problem
    • Understanding Tech issues involved in integration & Providing resolution
    • Automate the process to solve the merchant integration issue and merchant requirements

Skillset required

  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Python and SQL - Required for this role
  • Knowledge of any programming language (Ex: - PHP, JAVA, ASP.Net), platforms (Android, iOS).
  • Ability to diagnose and troubleshoot basic technical issues and to provide step-by-step technical help
  • Familiarity with remote desktop applications
  • Excellent problem-solving, communication skills
  • Good understanding of IT terminologies and concepts

Job Location – Bangalore

Experience – 2 to 5 years

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
  • Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

Life at PhonePe

PhonePe in the news

Similar Jobs

Axon - Revenue Accountant

Axon

Boston, Massachusetts, United States (Hybrid)
1 Month ago
Riot Games - Senior Animation Artist - VALORANT

Riot Games

Los Angeles, California, United States (On-Site)
3 Months ago
Barracuda - Director, Digital Marketing

Barracuda

Oregon, United States (On-Site)
1 Month ago
Sporty - Sound Engineer

Sporty

India (Remote)
1 Month ago
appzen - Program Manager – Implementation, Professional Services

appzen

San Jose, California, United States (On-Site)
1 Week ago
Fox Factory - Production Control Coordinator

Fox Factory

Gainesville, Georgia, United States (On-Site)
1 Year ago
Triple dot studios - Product Manager

Triple dot studios

London, England, United Kingdom (Hybrid)
4 Months ago
Hudl - Group Product Manager (Fan Engagement)

Hudl

Boston, Massachusetts, United States (On-Site)
1 Week ago
Perplexity - Full Stack Software Engineer - Product

Perplexity

New York, New York, United States (Hybrid)
1 Week ago
Feld Entertainment - Production Fabricator

Feld Entertainment

Ellenton, Florida, United States (On-Site)
2 Years ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Sony pictures animation  - Production Coordinator - Features

Sony pictures animation

Los Angeles, California, United States (On-Site)
3 Months ago
Qualcomm - Sensor Subsystem Design Verification Engineer

Qualcomm

Cork, County Cork, Ireland (On-Site)
1 Month ago
Universal Music Group - Director, Vendor & Technology Management

Universal Music Group

Philadelphia, Pennsylvania, United States (On-Site)
3 Days ago
Niantic - Senior UX Designer

Niantic

San Francisco, California, United States (Hybrid)
4 Months ago
Cadence - Design engineering Architect

Cadence

Hyderabad, Telangana, India (On-Site)
9 Months ago
NCR Atleos - Cloud Network Operations Engineer

NCR Atleos

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Apple - Critical Facilities Chief Engineer, Data Center

Apple

Waukee, Iowa, United States (On-Site)
1 Month ago
HCL Tech - Guidewire Domain Consultant

HCL Tech

Texas, United States (On-Site)
1 Month ago
Coherent corp. - Sr. Principal Program Manager

Coherent corp.

Murrieta, California, United States (On-Site)
1 Month ago
Nintendo - Associate Office Services Representative - Front Desk Reception

Nintendo

Redmond, Washington, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Sporty - IN Talent Acquisition Specialist – Non-Tech Hiring

Sporty

Mumbai, Maharashtra, India (On-Site)
8 Months ago
Capgemini - Associate Industrialization Shared Services Professional

Capgemini

Kolkata, West Bengal, India (On-Site)
1 Month ago
Illumina - Global Calibration Program Leader

Illumina

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Palo Alto Networks - Senior Staff DevOps Engineer (Prisma SaaS) - NetSec

Palo Alto Networks

Gurugram, Haryana, India (On-Site)
4 Months ago
Rackspace Technology - AWS Devops III

Rackspace Technology

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
caliogo - Salesforce Administrator

caliogo

Hyderabad, Telangana, India (On-Site)
2 Months ago
Nice - Senior Specialist Software Engineer (Dot Net, AWS)

Nice

Pune, Maharashtra, India (Hybrid)
1 Week ago
Optiv - Senior Analyst - SOC

Optiv

Bengaluru, Karnataka, India (On-Site)
5 Days ago
Qualcomm - Senior Engineer - CE

Qualcomm

Hyderabad, Telangana, India (On-Site)
1 Month ago
Capgemini - IAM Business Analyst

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Luxoft - Murex Front Office Consultant - Structured Products

Luxoft

Abu Dhabi, Abu Dhabi, United Arab Emirates (On-Site)
8 Months ago
foxi ventures - Product Manager

foxi ventures

Adelaide, South Australia, Australia (On-Site)
2 Months ago
PhonePe - Associate Manager, Product Operations (CX)

PhonePe

Bengaluru, Karnataka, India (On-Site)
1 Week ago
DNEG - Production Supervisor/Coordinator

DNEG

Mumbai, Maharashtra, India (On-Site)
3 Months ago
AeroSpike - Principal Product Manager, Kubernetes

AeroSpike

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Unity - Senior Product Manager - Mobile Products

Unity

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
4 Months ago
Tekion Corp - Senior Manager of Data, ML, and AI Product Management

Tekion Corp

Pleasanton, California, United States (On-Site)
4 Months ago
Springer Group - Production Controller

Springer Group

Madrid, Community Of Madrid, Spain (Hybrid)
1 Month ago
platinum games - Producer

platinum games

Chiyoda City, Tokyo, Japan (On-Site)
2 Weeks ago
Feld Entertainment - Production Stage Manager - Monster Jam

Feld Entertainment

Ellenton, Florida, United States (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

About The Company

PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. With 48 crore (480 Million) registered users, one in four Indians are now on PhonePe. The company has also successfully digitized 3.6 crore (36 Million) offline merchants spread across Tier 2,3,4 and beyond, covering 99% of the postal codes across India. PhonePe is also the leader in Bharat Bill Pay System (BBPS), processing over 45% of the transactions on the BBPS platform. PhonePe forayed into financial services in 2017, providing users with safe and convenient investing options on its platform. Since then, the company has introduced several Mutual Funds and Insurance products that offer every Indian an equal opportunity to unlock the flow of money and access to services. PhonePe was recently recognized as the Most Trusted Brand for Digital Payments as per the Brand Trust Report 2023 by Trust Research Advisory (TRA).



Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by PhonePe

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug