Product Solutions Consultant

1 Hour ago • 5 Years + • Product Management

Job Summary

Job Description

gTech Ads provides support and services for Google Ad products. As a Product Solutions Consultant, you'll own and drive exceptional customer experiences for a portfolio of clients, resolving complex issues and ensuring high satisfaction. You'll monitor key engagement metrics, identify areas for improvement, and collaborate with various Google teams, agencies, and partners. Responsibilities include troubleshooting, resolving issues, interacting with advertisers and sales teams, applying product expertise to solve technical problems, and executing strategic projects to enhance products, processes, and policies. The role requires strong communication, stakeholder management, and problem-solving skills, along with a deep understanding of the online advertising landscape.
Must have:
  • Bachelor's degree or equivalent experience
  • 5+ years in project/program management, consulting, or client-facing role
  • Exceptional customer experience ownership
  • Complex issue resolution & high customer satisfaction
  • Collaboration with internal and external stakeholders
Good to have:
  • MBA or advanced degree
  • Google Ads or online advertising experience
  • Account/campaign management experience
  • Technical troubleshooting or customer support experience
  • Business analysis, dashboard development, strategic solution development

Job Details


Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 5 years of experience in a project/program management, consulting, or client-facing role
  • Ability to work non-standard working hours in line with customer requirements.

Preferred qualifications:

  • MBA or Advanced degree in a Management, Business, or a related field.
  • Experience with Google Ads or other online advertising solutions and the media landscape.
  • Experience in account/campaign management roles, technical troubleshooting or customer support.
  • Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
  • Experience developing strategic perspectives on customer-focused solutions.
  • Excellent communication and stakeholder management skills.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

Responsibilities

  • Own and drive exceptional customer experiences for a designated portfolio of clients, ensuring resolution of complex issues and high customer satisfaction.
  • Monitor and manage key client engagement metrics (e.g., product adoption, issue resolution time, satisfaction scores), identifying and addressing areas for improvement.
  • Engage with Google Advertisers, Product, Engineering, Policy and Sales teams, agencies, and partners to build relationships and foster.
  • Prioritize and deliver an outstanding customer experience throughout the customer journey, troubleshooting and resolving issues, interacting directly with Google's advertisers and Sales teams, agencies and partners.
  • Apply product expertise solving complex technical customer issues and escalations, and execute strategic projects to enhance product, process and policy. 

Similar Jobs

Next Level Business Services - IBM Content Manager

Next Level Business Services

Columbus, Ohio, United States (On-Site)
6 Months ago
Omnissa - Staff Engineer - .Net Engineer

Omnissa

Bengaluru, Karnataka, India (Hybrid)
5 Months ago
Scientific Games  - Project Manager, Digital Product Development

Scientific Games

Georgia, United States (Remote)
1 Month ago
ByteDance - Network Automation Engineer

ByteDance

San Jose, California, United States (On-Site)
3 Weeks ago
The Walt Disney Company - Senior Software Engineer, iOS

The Walt Disney Company

Glendale, California, United States (On-Site)
2 Days ago
Microsoft - Principal Product Manager, Data & Insights

Microsoft

New York, New York, United States (Hybrid)
3 Weeks ago
Wargaming - Project Manager (World of Tanks Blitz)

Wargaming

Vilnius, Vilnius County, Lithuania (Hybrid)
2 Hours ago
Scopely - Senior Executive Assistant

Scopely

California, United States (Hybrid)
2 Months ago
Room 8 Studio - Senior Project Manager

Room 8 Studio

Czechia (On-Site)
2 Days ago
OKX - Senior Product Manager, Trading Bot

OKX

Hong Kong (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

One of Us - Compositor

One of Us

(Hybrid)
2 Weeks ago
PwC - IN-Manager_ Advanced Analytics & ML _D&A_Advisory_Gurgaon

PwC

Gurugram, Haryana, India (On-Site)
5 Months ago
Playtech - UI Designer

Playtech

Sofia, Sofia City Province, Bulgaria (On-Site)
2 Weeks ago
Saviynt - Sr. Solutions Engineer, New York

Saviynt

New York, New York, United States (Remote)
6 Months ago
PwC - Junior Functional Consultant  - Microsoft D365

PwC

Qormi, Malta (On-Site)
6 Months ago
The Walt Disney Company - Director, HR Business Partner

The Walt Disney Company

Burbank, California, United States (On-Site)
2 Days ago
Three Space Lab - Account Executive (Contract) - Dubai or Abu Dhabi

Three Space Lab

(Remote)
3 Weeks ago
NVIDIA - Senior Chip-Design Verification Engineer

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
5 Days ago
Skillz - Social Media Manager

Skillz

Las Vegas, Nevada, United States (On-Site)
1 Month ago
ByteDance - Software Developer (Routing Verification & Emulation)

ByteDance

Seattle, Washington, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Hyderabad, Telangana, India

Simple Viral Games - Partnerships Manager

Simple Viral Games

Bengaluru, Karnataka, India (On-Site)
8 Months ago
Interactive Brokers - Workforce Management Real - Time Analyst

Interactive Brokers

Mumbai, Maharashtra, India (On-Site)
6 Months ago
Nielsen Holdings - Software Engineer- MacOS Developer

Nielsen Holdings

Bengaluru, Karnataka, India (Hybrid)
6 Months ago
Teradata - Senior Product Manager

Teradata

Pune, Maharashtra, India (On-Site)
5 Months ago
PwC - IN_Senior Associate_SAP ISU_Utility transformation_Advisory_Jaipur

PwC

Jaipur, Rajasthan, India (On-Site)
4 Months ago
PwC - IN_Associate – D365 Retail Functional -Ms Dynamics– Advisory  - Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
6 Months ago
DNEG - DMP Artist

DNEG

Mumbai, Maharashtra, India (On-Site)
3 Weeks ago
Dream Sports - Manager - B2B Sales

Dream Sports

Mumbai, Maharashtra, India (On-Site)
1 Month ago
PwC - IN-Senior Manager-Program management-Markets -IFS-Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
6 Months ago
Microsoft - Senior Software Engineering Manager

Microsoft

Bengaluru, Karnataka, India (On-Site)
2 Hours ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Tencent - Product Operations Intern

Tencent

(On-Site)
3 Weeks ago
Google - Product Manager, Google One

Google

Bengaluru, Karnataka, India (On-Site)
1 Hour ago
Evolution - Product Delivery Manager (Games)

Evolution

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Month ago
The Walt Disney Company - Project Coordinator

The Walt Disney Company

Anaheim, California, United States (On-Site)
2 Days ago
The Walt Disney Company - Senior Technical Product Manager

The Walt Disney Company

Orlando, Florida, United States (On-Site)
2 Days ago
Paytm - Product Management - Senior Product Manager - Recharges & Utilities

Paytm

Noida, Uttar Pradesh, India (On-Site)
3 Months ago
Google - Senior Technical Program Manager I, ELS Infrastructure, Google Cloud

Google

London, England, United Kingdom (On-Site)
1 Hour ago
Super - Senior Product Manager - Rebates

Super

United States (Remote)
3 Weeks ago
Rocket Science - Producer (Technical Account Manager)

Rocket Science

Wales, United Kingdom (Hybrid)
3 Weeks ago
Scopely - QA Director - Unannounced Project

Scopely

Dublin, County Dublin, Ireland (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Portland, Oregon, United States (On-Site)

Mountain View, California, United States (On-Site)

Mountain View, California, United States (On-Site)

Taipei City, Taiwan (On-Site)

Atlanta, Georgia, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Google

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug