Product Specialist

3 Weeks ago • All levels • Product Management

Job Summary

Job Description

Playtech Managed Services seeks a Product Specialist (entry-level) to develop product roadmaps, backlogs, user stories, and acceptance criteria. Responsibilities include monitoring customer feedback, analyzing market trends, participating in development processes (sprint planning, stand-ups, retrospectives), providing technical support, collaborating with development teams, ensuring product compliance, and developing training programs. The ideal candidate possesses strong analytical, communication, and project management skills, understanding of customer needs, and experience with ticketing systems, Jira, QA systems, and automation tools. The role requires familiarity with regulatory requirements and the ability to translate customer needs into product requirements.
Must have:
  • Develop product roadmaps and backlog
  • Analyze customer feedback and market trends
  • Participate in development processes
  • Provide technical support
  • Collaborate with development teams
  • Ensure product compliance
Good to have:
  • Experience with vendor and partner management
  • Experience in product management and development (ticketing systems, Jira, QA systems, automation tools)
Perks:
  • Performance bonuses
  • Comprehensive health and dental insurance
  • Life insurance
  • MultiSport card
  • Employee assistance program
  • Food, travel, and wellness allowances
  • 25 days paid annual leave
  • Company-sponsored training
  • Social activities and events
  • Newlywed and baby bonuses

Job Details

Company Description

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Playtech Managed Services is looking for a motivated Product Specialist (Entry level) with great analytical skills.

Job Description

Your influential mission. You will...

  • Develop a product roadmap and backlog, user stories, and acceptance criteria to ensure the product meets the company's strategic objectives and customer needs and complies with regulatory requirements
  • Continuously monitor and analyze customer feedback and market trends to identify opportunities for product improvement
  • Participate in development processes such as sprint planning, daily stand-ups, and retrospectives
  • Provide technical support to customers and assist in resolving any issues related to the product and ensure that the product documentation and knowledge base are up-to-date
  • Collaborate with development teams and work with stakeholders
  • Stay up to date with industry best practices and trends
  • Facilitate design thinking/design sprint workshops, product demos, and presentations to stakeholders and customers
  • Experience working in different development environments and with cross-functional teams
  • Familiarity with regulatory requirements and ability to ensure product compliance
  • Ability to develop and implement training programs to support the use of the (ticketing system, Jira, QA system, and automation tools)
  • Experience with vendor and partner management to enhance product capabilities and support
  • Excellent communication skills, both written and verbal, with the ability to present complex information to technical and non-technical
  • Strong project management skills with the ability to manage multiple priorities and meet deadlines
  • Understanding of customer needs and ability to translate those needs into product requirements (VOC to CTQ)
  • Passion for continuously improving product capabilities and user experience audiences

Qualifications

Components for success. You...

  • Experience in product management and development, specifically with ticketing systems, Jira, QA systems, and automation tools is a plus.
  • Willingness to learn how to develop product roadmaps, backlogs, user stories, and acceptance criteria.
  • Motivation to learn how to conduct user acceptance testing to ensure that the product meets customer requirements. 
  • Strong analytical, communication skills, and project management skills.

You'll get extra points for...

  • Having role-related experience.

Additional Information

Thrive in a culture that values...

  • Contribution and achievements by offering performance bonuses and ample opportunities for internal growth. 
  • Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program, food, travel, and wellness allowances.
  • Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
  • Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
  • Celebrating life events with additional bonuses such as newlywed, and baby bonuses.

PLAYTECH MANAGED SERVICES

Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

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About The Company

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries


Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.


We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.


The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.


Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.


Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.


If you are an ambitious, creative thinker and would like to work for us we want to hear from you!


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