Product Support Analyst - Integration

2 Hours ago • All levels

Job Summary

Job Description

The Product Support Analyst - Integration will be a part of the 24x7 team based in the Philippines and will ensure that customers have the best support experience. This role involves understanding customer issues, identifying problems, and providing timely solutions and creative workarounds. Responsibilities include providing application product support, debugging and proposing resolutions, coordinating with various teams, responding to user requests, tracking issues, and documenting solutions. The analyst will also be responsible for supporting change management processes, application releases, and communicating issue updates to stakeholders. They need to be a team player with strong analytical, communication and interpersonal skills.
Must have:
  • Degree in Computer Engineering, Computer Science, or IT (helpful)
  • Effective technical troubleshooting and debugging skills
  • Excellent verbal and written English communication skills
  • Exceptional team player with strong analytical skills
  • Excellent organization and time management skills
Good to have:
  • General knowledge of integration/automation technology
  • Knowledge of business applications (Salesforce, etc.)
  • Keenness to learn new applications and software
  • Growth mindset and design-thinking approach
  • Passion for automation and business value
Perks:
  • Flexible, trust-oriented culture
  • Dynamic work environment
  • Multitude of benefits

Job Details

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider named us an “enterprise startup to bet your career on”

  • Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

  • Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional Product Support Analyst - Integration to join our 24x7 team based in the Philippines. In this role, you will play an important role in ensuring that customers have the best support experience possible. You should be attentive in understanding customer issues, be sharp at identifying problems, and provide timely, practical solutions and creative workarounds. You will also be responsible for:

  • Being a team member of the Product Support Team providing 24x7x365 with the flexibility to work morning, mid, overnight shifts.

  • Providing application product support for customers within North America, EMEA and Asia Pacific

  • Independently debugging and proposing resolution/work-around for complex product issues

  • Identifying errors and causes and manage resulting action items to completion

  • Coordinating across various teams to effectively manage product issues and product engineering requests

  • Responding to daily user requests, incidents and follow up on problems in a timely manner via live chat and email and ticketing system

  • Ensuring issues are reported, tracked, followed up and escalated timely

  • Resolving or coordinate the resolution of issues with other internal teams or external application support team where necessary

  • Coordinating and following up with Product team to ensure permanent fix is prioritized, planned and delivered

  • Supporting change management process and application releases

  • Communicating and providing status updates on issues to business users, management team and other stakeholders

  • Documenting solutions to customer issues, contribute to knowledge base and cross train other team members to build up functional and technical expertise for our supported applications

  • Additional duties as necessary

Requirements

Qualifications / Experience / Technical Skills

  • A Degree in Computer Engineering, Computer Science, or Information Technology is helpful - new graduates from related bachelor’s degree course with are welcome to apply

  • General knowledge of integration/automation technology is helpful

  • Effective technical troubleshooting and debugging skills

  • Some knowledge of business applications preferred (e.g. Salesforce, Google Suites, QuickBooks, Infusionsoft, Dropbox, Box, Microsoft Outlook, Shopify, Xero, Marketo, ServiceNow, NetSuite)

Soft Skills / Personal Characteristics

  • Excellent verbal and written English communication skills

  • Exceptional team player with strong analytical, communication and interpersonal skills

  • Excellent organization and time management skills

  • Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately

  • Excellent client management, showing empathy and understanding

  • Keen to learn new applications and software

  • Growth mindset, ability to iterate, and design-thinking approach to problem-solving

  • Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments

  • A passion for and belief in the power of automation to drive business value

  • The availability to work full-time and willingness to work on shifting schedules

(REQ ID: 1922)

Similar Jobs

Veeam Software - Sales Development Representative with French

Veeam Software

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Weeks ago
Logrhytm - Commercial Account Executive (TOLA Region)

Logrhytm

United States (On-Site)
2 Weeks ago
Telastra - Senior Content Producer

Telastra

Australia (On-Site)
1 Day ago
Blinkhealth - Provider Development Manager

Blinkhealth

India (On-Site)
2 Weeks ago
Enphase Energy - Staff Revenue Operations Analyst

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

MIQ Digital - Account Manager - China

MIQ Digital

Shanghai, China (Hybrid)
2 Weeks ago
Google - Contracting and Public Sector Compliance Specialist, Google Cloud

Google

Milan, Lombardy, Italy (On-Site)
3 Weeks ago
Scale AI - Staff Enterprise Account Executive

Scale AI

San Francisco, California, United States (On-Site)
2 Weeks ago
Snloker AI - Account Development Representative

Snloker AI

Salt Lake City, Utah, United States (On-Site)
2 Weeks ago
Veeam Software - Customer Success, Architect (Public Cloud & Veeam Data Cloud Vault)

Veeam Software

Bucharest, Bucharest, Romania (On-Site)
2 Weeks ago
Nasdaq - Level 2 Investor Relations Product Specialist

Nasdaq

Taguig, Metro Manila, Philippines (On-Site)
1 Week ago
The Walt Disney Company - Marketing Ops Consultant - Contract

The Walt Disney Company

Singapore, Singapore (On-Site)
6 Months ago
Veeam Software - Sales Development Representative with Spanish (entry level)

Veeam Software

Bucharest, Bucharest, Romania (On-Site)
2 Weeks ago
Veeam Software - Platform Engineer

Veeam Software

(Remote)
1 Day ago
Xepelin - Customer Success Executive Corporativo

Xepelin

Santiago, Santiago Metropolitan Region, Chile (On-Site)
10 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Muntinlupa, Metro Manila, Philippines

PwC - B&C Specialist (Probationary)

PwC

Cebu City, Central Visayas, Philippines (On-Site)
7 Months ago
PwC - Financial Services GRC Senior Associate

PwC

Makati, Metro Manila, Philippines (On-Site)
7 Months ago
Netflix - Team Lead, Launch Operations (Product Discovery & Promotion)

Netflix

Manila, Metro Manila, Philippines (On-Site)
4 Weeks ago
PwC - B&C Specialist (Proby)

PwC

Pasig, Metro Manila, Philippines (On-Site)
6 Months ago
Maersk Careers - Disputes Voice Coordinator

Maersk Careers

Manila, Metro Manila, Philippines (On-Site)
7 Months ago
PwC - HR Associate (Recruitment)

PwC

Makati, Metro Manila, Philippines (On-Site)
7 Months ago
Nagarro - Senior Staff Engineer

Nagarro

Philippines (Remote)
6 Months ago
Wrike - Business Development Representative

Wrike

Manila, Metro Manila, Philippines (Hybrid)
2 Weeks ago
Trend Micro - Senior Frontend Engineer

Trend Micro

Manila, Metro Manila, Philippines (On-Site)
16 Years ago
NinjaVan - Creative Marketing Intern (Graphic Design)

NinjaVan

Makati, Metro Manila, Philippines (Hybrid)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Workato empowers enterprises to transform their business operations by orchestrating business processes end-to-end and operationalizing AI across the entire organization. Designed with best-in-class security and governance, scalability, performance, and availability, Workato’s low-code, no-code platform makes it easy for IT and business teams to orchestrate their applications, data, and experiences.


With our democratized approach to enterprise orchestration, business technologists are empowered to fuel their organization’s digital transformation. Workato is trusted by over 20,000 of the world's top brands, including Broadcom, Intuit, and Box.

View All Jobs

Get notified when new jobs are added by Workato

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug