Product Support Engineer II

17 Minutes ago • 2 Years +

Job Summary

Job Description

The Product Support Engineer II will provide second-line phone and email support to troubleshoot and resolve complex security and network issues, collaborate with Engineering to assist customers, document incident resolutions, foster a collaborative team environment, and contribute to product improvements. This role requires a strong understanding of networking and security products, including experience with operating systems such as Linux and Unix, troubleshooting network issues, familiarity with protocols like HTTP and DNS, and knowledge of network security tools. The engineer will be part of the Global Customer Support team.
Must have:
  • 2+ years of experience as a Support Engineer supporting networking or web security products.
  • Experience with operating systems like Linux, Unix, and Free BSD.
  • Experience troubleshooting network issues and tools (Ping, Traceroute, MTR).
  • Experience of protocols such as HTTP, SMTP, FTP, and DNS
  • Familiarity with network security (SSL/TLS, VPNs, Firewalls, IDS/IPS).
Good to have:
  • Bachelor of Science in Computer Science/Engineering or equivalent certifications.
  • Zscaler product experience.
  • Script knowledge (SHELL, Python).
  • Working knowledge of networking and security products and enterprise Network Infrastructure.
  • Apache and IIS Web Server administration.

Job Details

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

At Zscaler, our Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and lead value. Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making. We're responsible for facilitating smooth transitions during organizational change efforts that promote employee adoption. You'll be an important contributor to solving challenges faced by our client-facing teams to help make Zscaler more efficient in meeting our customers' needs.

We're looking for an experienced Product Support Engineer II to join our Global Customer Support team. Reporting to the Manager, Product Support you'll be responsible for:

  • Providing second-line phone and email support to independently troubleshoot and resolve complex security and network issues
  • Collaborating with Engineering to assist customers in testing, troubleshooting, and reproducing issues for verification
  • Documenting unique incident resolutions in the technical support database to expand the knowledge base
  • Fostering a collaborative team environment by supporting and mentoring fellow Zscaler employees
  • Contributing to product improvements by understanding customer use cases and providing feedback throughout the product lifecycle

What We're Looking for (Minimum Qualifications)

  • Minimum 2-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
  • Experience with operating systems such as Linux, Unix, and Free BSD
  • Experience troubleshooting network issues and familiarity with the necessary tools (Ping, Traceroute, MTR)
  • Experience of protocols such as HTTP, SMTP, FTP, and DNS
  • Familiarity with: Network Protocol Analyzers (tcpdump, Wireshark), Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS) authentication systems such as LDAP, MS AD etc VPN technologies such as IPSec and VPN clients

What Will Make You Stand Out (Preferred Qualifications)

  • Bachelor of Science in Computer Science/Engineering or an equivalent advanced industry certifications
  • Zscaler product experience, Script knowledge (SHELL, Python)
  • Working knowledge of networking and security products and enterprise Network Infrastructure, Apache and IIS Web Server administration

#LI-VV3

#LI-Hybrid

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Similar Jobs

ByteDance - Global Site Reliability Engineer Lead - Security Engineering - San Jose

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
London stock Exchange - Market Data Engineer

London stock Exchange

St. Louis, Missouri, United States (On-Site)
5 Days ago
Bounteous - Senior Network Administrator

Bounteous

Chennai, Tamil Nadu, India (On-Site)
3 Months ago
CGS Carrers - Software Development Engineer Senior

CGS Carrers

(Remote)
2 Days ago
ION - Technical Support Analyst, Chicago - 5849/9555

ION

Chicago, Illinois, United States (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Google - CPU Design Verification Engineer

Google

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Weeks ago
Epic Games - Senior Dev-Ops Programmer

Epic Games

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)
3 Weeks ago
London stock Exchange - Market Data Engineer

London stock Exchange

St. Louis, Missouri, United States (On-Site)
5 Days ago
NVIDIA - Senior Hardware Validation Engineer

NVIDIA

Canada (On-Site)
2 Months ago
ION - Technical Support Analyst, Jersey City - 9781

ION

Jersey City, New Jersey, United States (On-Site)
7 Months ago
Qualcomm - Embedded Linux Dev Engineer

Qualcomm

London, England, United Kingdom (On-Site)
1 Week ago
Microsoft - Senior Software Engineer

Microsoft

(On-Site)
4 Weeks ago
Altair - QA Engineer

Altair

Bengaluru, Karnataka, India (On-Site)
8 Months ago
ByteDance - Principal Site Reliability Engineer, CDN

ByteDance

Singapore (On-Site)
6 Months ago
Palo Alto Networks - Principal Site Reliability Engineer (WildFire Cloud Infrastructure)

Palo Alto Networks

Santa Clara, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

CyberArk - Security Architect

CyberArk

India (On-Site)
3 Days ago
NCR Voyix - Golang Developer

NCR Voyix

Hyderabad, Telangana, India (On-Site)
2 Days ago
Barry Callebaut Group - Digital Learning Designer

Barry Callebaut Group

Hyderabad, Telangana, India (Hybrid)
7 Months ago
Gamezop - Quality Assurance Engineer

Gamezop

India (Remote)
8 Months ago
PwC - Sr.Manager- Mumbai Shivaji Park - Technology Consulting

PwC

Pune, Maharashtra, India (On-Site)
7 Months ago
Motorola Solutions - Software Engineer

Motorola Solutions

Bengaluru, Karnataka, India (On-Site)
6 Days ago
London stock Exchange - Implementation Project Specialist(English)

London stock Exchange

Bengaluru, Karnataka, India (Hybrid)
1 Week ago
N-iX - Senior DevOps Engineer

N-iX

India (Remote)
2 Months ago
Ansys - R&D Engineer II ( Advanced C++, Graphics, HPC, Numerical Methods )

Ansys

Pune, Maharashtra, India (On-Site)
1 Week ago
Aspire - Payment Operations Senior Manager

Aspire

Gurugram, India (Hybrid)
2 Days ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss.



Stay Connected:

LinkedIn: https://www.linkedin.com/company/zscaler

Twitter: https://www.twitter.com/zscaler

Facebook: https://www.facebook.com/Zscaler/

Tokyo, Japan (Hybrid)

Hong Kong (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

San Jose, California, United States (Hybrid)

Plano, Texas, United States (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Escazu, San José Province, Costa Rica (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

View All Jobs

Get notified when new jobs are added by Zscaler

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug