Product Support Engineer - Rail

2 Months ago • All levels

Product Management

Job Description

The Product Support Engineer - Rail is responsible for conducting routine maintenance and repairs on mtu rail products according to approved manuals and contract requirements. This role involves performing preventative, scheduled, and corrective maintenance, participating in continuous improvement activities, and attending customer meetings for work sign-off. The engineer will also complete documentation for all work performed, engage in the company's HSQE management processes, maintain site facility cleanliness, and attend training courses to update skills. The position may require participation in 24/7 shift work, including callouts, and may involve working as a mobile engineer with a company van. Accurate reporting of parts used and effective utilization of IT systems are essential.

Must Have:

Perform routine maintenance and repairs
Follow maintenance schedules and manuals
Participate in continuous improvement
Complete documentation accurately
Maintain cleanliness of facilities
Attend training courses
Participate in 24/7 shift work
Report parts used accurately
Utilize IT systems effectively
Have good keyboard skills
Be proficient in MS Office
Write business letters, emails, and reports

Add these skills to join the top 1% applicants for this job

ms-office

-sap

Job Description

Product Support Engineer - Rail

Reports to: Supervisor, Site Team Leader or Team Leader (role dependent)

Job Summary: To conduct and support, routine maintenance and repairs on mtu rail products to the standard specified in the approved manuals in accordance with the requirements of the contract(s). To embrace digitalisation.

Key Responsibilities:

Perform preventative, scheduled maintenance and/or corrective maintenance activities in accordance with the maintenance schedule, manuals and contract.
Actively participate in the ongoing continuous improvement activities for both maintenance and procedures. General new suggestions for improvement.
To conduct planned maintenance tasks in accordance with the operating instructions.
Attend and participate in meetings with the customer where necessary to obtain sign off for work that has been carried out on the customers equipment.
Completion of relevant documentation for all work carried out in order to accurately record activities that are recorded for the company and the customer.
Proactive involvement in the Company’s HSQE management processes.
Maintain cleanliness of the SGB onsite facilities.
Attend local and factory training courses when necessary to ensure skills remain current.
To participate in 24/7 shift working including callout when required.
Work as a mobile engineer if required, van will be provided.
Any other related activities reasonably required e.g. to cover work in another depot.
Accurately report parts used during service work as per internal processes to ensure our stock is effectively controlled and accounted for.
Make effective use of IT systems such as Go!Care, C4S, eWeb, Go!Manage, Go, Diasys, Outlook etc

This list is not exhaustive and may change.

Personality / Job Skills – From an engineering background with relevant qualifications, an enthusiastic person, proactive and with good initiative, organising skills and a flexible attitude. Works well with others. Outstanding safety awareness.

Computer Skills – Computer literate with good keyboard skills. Proficient in MS Office, particularly XLS, Word and email. On the job training will be provided for SAP, MTU Business Portal

Literacy and Numeracy – Must be a competent writer of business letters, emails and detailed technical reports.