About the job
Job DescriptionJob Title: Product Usage Analyst
Location: Bengaluru ( In office, Looking for Bangalore Candidates only)
Position Type: Full-time
Position Level: IC2
Travel Requirements: Minimal travel required
Who We Are
Xactly has helped thousands of companies and millions of sellers around the world beat their revenue targets. Using the Xactly Intelligent Revenue Platform, leaders look past the current quarter to create revenue streams for long-term growth. It is the only solution that aligns seller behavior with boardroom strategy to create a resilient, predictable and profitable business.
We deliver this 100% cloud solution by unleashing human potential. Our employees live our CARE values by focusing on customers’ success and treat every user of our products as a member of our family. Every one of us is accountable to keep our word, own our mistakes and show up with an optimistic spirit. We respect each other and value the differences that make us diverse. And we strive for excellence in everything we do - from the innovation in our products to the fun at our events.
The Opportunity
We are seeking a highly motivated and detail-oriented Product Usage Analyst to join our growing Product Operations team at Xactly. As a Product Usage Analyst, you will play a pivotal role in evaluating and analyzing the usage patterns of our products to provide valuable insights that contribute to our ability to build and deliver world class solutions to our customers. This role requires a combination of analytical skills, strategic thinking, and a passion for understanding user behavior.
Responsibilities
- Lead the implementation and configuration of Pendo within our product ecosystem.
- Collect and analyze product usage data from various sources to identify trends, patterns, and areas for improvement.
- Utilize statistical methods to interpret complex data sets and extract meaningful insights.
- Conduct in-depth analyses of user interactions with our products to understand user behavior, preferences, and pain points.
- Collaborate with cross-functional teams to gather user feedback and incorporate it into the analysis.
- Monitor product feature adoption and usage metrics and proactively identify areas of underutilization and recommend strategies for improvement.
- Generate reports and dashboards on a regular cadence that effectively communicate key performance indicators related to product usage.
- Present findings and insights to stakeholders in a clear and actionable manner.
- Work closely with the product development team to assess the impact of new features and updates on user engagement and satisfaction.
- Provide recommendations for product improvements based on data-driven insights.
- Collaborate with cross-functional teams, including product managers, designers, and engineers, to align on goals and drive data-informed decision-making.
- Act as a liaison between technical and non-technical stakeholders, translating data insights into actionable recommendations.
- Bachelor’s degree in a relevant field such as Statistics, Data Science, Business Analytics, or a related discipline.
- Proficiency in Pendo and other relevant analytics tools.
- Proven experience in data analysis, preferably in a product analytics role.
- Strong analytical and problem-solving skills, with the ability to translate data into actionable recommendations.
- Proficiency in data analysis tools such as SQL, Python, or R.
- Experience with data visualization tools (e.g., Tableau, Power BI) is a plus.
- Familiarity with product management processes and principles.
- Excellent communication skills with the ability to present complex data findings to both technical and non-technical audiences.
- Curiosity and a passion for understanding user behavior.
- Ability to work collaboratively in a fast-paced, dynamic environment.
- Paid Time Off (PTO)
- Comprehensive Health and Accidental Insurance Coverage
- Tuition Reimbursement
- XactlyFit Gym/Fitness Program Reimbursement
- Free snacks onsite(if you work in office)
- Generous Employee Referral Program
- Free Parking and Subsidized Bus Pass (a go-green initiative!)
- Wellness program
OUR CORE VALUES: Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we’re committed to upholding them by delivering the best we can to our customers.
Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
