Production Manager, Town Hall

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Town Hall Team is a highly collaborative group with a mission to curate and activate elevated moments of connection for the Comcast community and beyond. We are a team of dedicated producers, detailed event planners, logistics champions, and experienced technicians. Together, we manage Comcast’s Town Hall and the Ralph J. Roberts Forum. often referred to as the ‘heart and soul of campus.’ Town Hall includes conference room space, collaborative lounge spaces, and Comcast NBCUniversal’s marquee event space, the Ralph J. Roberts Forum. Named after Comcast’s founder, the Ralph J. Roberts Forum is a two floor, 500-seat amphitheater located in the heart of the Comcast Technology Center. With 56,000 square-feet of production space, full broadcast capabilities, and its Dolby Vision + Atmos cinema system, there is no other place like the Forum. Our team’s purpose is to activate this space and produce transformational experiences that engage, inspire, and connect. Learn more about the Ralph J. Roberts Forum here: https://comcastcentercampus.com/rjrforum/

Job Description

Core Responsibilities

The Production Manager / Show Caller plays a vital role keeping production verticals aligned in pre-planning and serves as the technical production lead orchestrating show movements. The Show Caller is integral in managing logistical aspects of each production ensuring seamless execution. Working directly with department heads, each team is informed and prepared regarding production plans.

The Show Caller will report to the Director of Production to ensure the on stage, control rooms, and backstage operations are cohesively aligned.

The range of programs produced are, but not limited to

• Employee Talks and Business Meetings
• Theatrical Movie, Sports, and Narrative Series Screenings
• Marquee Speaker Talks
• Concerts and Theatrical Performances
• Experiential Venue Activations

Supervision / Management

• Participate in client meetings and calls to give guidance to our clients, partners, and verticals to ensure the event vision is met.
• Collaborate with Director of Production and Production Verticals on methods, systems, and best practices to support all productions.
• Coordinate the development of run of shows
• Follow and report on preproduction, production, and postproduction schedules to ensure timelines are met.
• Lead cue-to-cue, asset reviews, and technical rehearsals.
• Review assets to ensure standards and naming conventions are appropriate for show execution.
• Ensure communication of all missing assets, questions, and concerns are communicated appropriately and in a timing manner to all departments
• Develop and propose creative input to help shape events and departmental workflow.
• Review production schedules to ensure they align and support the vison of all events.

Show Calling:

• As needed, forward facing with clients and speakers instilling comfort and confidence to deliver the events on stage moments.
• Direct technician and stage manager show segments execution.
• Direct show flow, guiding the sequence of events and managing transitions smoothly. In show, serve as the voice of RJR Forum.
• Manage the event in real-time, guide the production team in moments troubleshooting as needed to ensure smooth execution.
• Quality Assurance: Maintain high standards of production quality, with an eye toward methods of improvement.
• Serve as a liaison between the Director of Production, Production Manager, and various departments to ensure clear and effective communication.

Traits

• Excellent time management skills
• Ability to remain calm under pressure.
• Possess excellent problem-solving skills and superior communication skills
• Contribute to a positive work environment by inspiring enthusiasm for a shared mission
• Attention to interpersonal relationship building inside and outside of the team.

Qualifications

• Working knowledge of audio, video, camera, lighting, staging, and set design.
• Creative problem solving and the ability to multitask.

• Polished written and communication skills with attention to detail.
• Proven ability to draft a cohesive production run of show.
• Working experience in a variety of event formats, broadcast, hybrid, in-person, and fully virtual events.
• Administrative skills; Microsoft suite and Apple Keynote.
• 15 years of live broadcast/event industry experience with focus in managing and directing roles preferred.

• 4-year degree preferred.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years