Production Support Consultant

Ability to provide continuous improvement initiatives and automating recurring tasks to reduce toil for both end users and our own team.

A team player within the Support group and working amicably with other teams.

Able to provide quality service to business users.

To develop monitoring tools/alerts to create proactive actions (e.g. auto

healing/recovery).

To provide day-to-day production support for inhouse applications/Murex.

To carry out Duty Support rotations among the team members. Mostly on-call basis during off office hours in case of escalations from our level1 team.

Able to work shift hours during support duty week and to carry out implementations on weekdays/weekends

To develop monitoring tools/alerts to create proactive actions.

Able to take ownership of issues and follow through to closure.

To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.

To communicate effectively and work efficiently with a group of people supporting both functional/technical areas.

Responsible for stability of production environments ensuring application and all interfaces have maximum availability